Customer Service Senior Associate

Hytech; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Hytech, a global management consulting firm with offices in Australia, Singapore, and Malaysia, seeks a on-site Customer Service professional in Kuala Lumpur. The role involves handling live chats, phone calls, and emails to resolve client issues, manage data, and support internal documentation.

The ideal candidate holds a Bachelor's in business and has customer service experience, with flexibility for 24/7 shifts.

Qualifications

• Experience in customer service or call-center settings.
• Excellent communication and interpersonal skills.
• Willingness to work on-site and 24/7 shift.
• Strong sense of responsibility and meticulousness.

Responsibilities

• Provide front-line support to customers via live chats, phones, and email.
• Answer queries and resolve client issues regarding products, platforms, and promotions.
• Record and update customer data and other relevant information.
• Support documentation/administrative needs within the department and assist with translations for customer notices.

Skills

Customer service

Front-line support

Communication

Shift flexibility

Education

Bachelor's degree in business

Job description

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notice

Qualifications

• Comfortable with working on site and 24/7 shift
• Bachelor's degree in business study or any related field.
• Honest, meticulous in work, and a sense of responsibility.
• Experience in working on Customer Service