HiFi Customer Solutions Specialist

KEF | Kent Engineering & Foundry; Kuala Lumpur; On-site; MYR 78,000 - 100,000; Full time

Benefits offered by this job

5‑day work week

Employee discounts on KEF products

Long-term career development

Job summary

KEF Malaysia is seeking a dynamic Product Solution Administrator to deliver exceptional customer service across pre- and post-sales stages. You will handle inquiries via phone, email, and live chat, resolve product issues, and coordinate with partners on RMAs, parts orders, and service scheduling.

The role requires strong Japanese and English communication, with Mandarin/Cantonese as a plus, plus familiarity with Salesforce and Microsoft Office.

Qualifications

• Minimum 2 years’ experience in Customer Service or similar role.
• Excellent written and spoken communication skills in Japanese and English.
• Additional Mandarin/Cantonese language is a plus.

Responsibilities

• Provide pre-sales and post-sales support to customers, ensuring a seamless experience across the customer journey
• Handle customer enquiries via phone, email, and live chat with professionalism and empathy
• Assist customers in resolving product issues in a timely and effective manner
• Collaborate with end users, B2B service partners, and internal teams on follow-ups including RMAs, parts ordering, and service coordination
• Adhere to company requirements, policies, guidelines, and procedures at all times
• Handle customer data with care, ensuring protection of personal privacy
• Support continuous improvement of Customer Success processes by sharing insights and feedback
• Perform ad-hoc duties as assigned

Skills

Japanese

English

Mandarin

Cantonese

Tools

Salesforce

Microsoft Word

Microsoft Excel

Job description

KEF Malaysia is seeking a dynamic Product Solution Administrator to deliver exceptional customer service across pre- and post-sales stages. You will handle inquiries via phone, email, and live chat, resolve product issues, and coordinate with partners on RMAs, parts orders, and service scheduling.

The role requires strong Japanese and English communication, with Mandarin/Cantonese as a plus, plus familiarity with Salesforce and Microsoft Office.