Customer Service Operations Associate (Mandarin Speaker)

Keysight Technologies SAles Spain SL.; Malaysia; Hybrid; MYR 67,000 - 100,000; Full time

Job summary

Keysight is seeking a contract-based Order Management professional to handle order acceptance, entry, pricing accuracy, and coordination with field teams. The role requires strong communication in English and Mandarin, ability to manage multiple orders, and adherence to policies and export requirements.

Based in Malaysia, the position involves working with cross-functional teams to ensure timely delivery, invoicing, and revenue recognition, with potential conversion at management discretion.

Qualifications

• Bachelor degree or equivalent is required.
• No prior customer service experience required.
• Willing to follow country holidays and working hours in lieu of Malaysia public holidays.

Responsibilities

• Order Entry: ensure pricing and discounts are accurate in quotations and follow promotion programs.
• Order Management: negotiate delivery dates and manage orders to meet commitments; ensure invoices and revenue recognition.
• Collaborate with Account Managers and cross-functional teams to resolve order issues and maintain customer satisfaction.

Skills

Multitasking

Communication skills

Customer-focused

Problem-solving

IT knowledge

English & Mandarin

Education

Bachelor Degree or University Degree

Tools

Basic IT knowledge

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

This role would be a contract position with possibility of conversion upon management discretion.

Responsibilities

Order Management (Sales)

Order Acceptance and Order Entry:

• Ensure pricing and discounts are accurate in formal quotation
• Be updated on sales, marketing and promotion program and administer these accordingly
• Follow-up on outstanding quote issues and take ownership for customer satisfaction in assigned area.
• Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.

Order Management:

• Negotiate with Field/Customer and Division to establish committed delivery date.
• Proactively manage order to meet committed delivery date and any special delivery requirement.
• Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered
• Establish and maintain effective lines of communication with Account Managers, management, business, and cross-functional teams to resolve customer order related issues.

Qualifications

Competencies

• Communication skill (written & read) in customer language (English & Mandarin)
• Capability to handle multiple tasks and responsibilities.
• Ability to work in a fast-paced environment
• Usage of standard approaches to simple problem resolution
• Basic escalation management skills
• Basic IT /technology knowledge

Others

• Bachelor Degree or University Degree or equivalent. No prior customer service experience required.
• Qualified candidates are welcome
• Due to business needs, the staff might need to follow specific country holiday and also working hours instead of Malaysia Public Holiday/Working Hour.

Careers Privacy Statement Keysight is an Equal Opportunity Employer.