Product Solutions Administrator (Japanese Speaking)

GP Batteries; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

GP Batteries in Malaysia is seeking a Product Solutions Administrator (Japanese Speaking) to deliver high-quality pre-sales and post-sales support across designated markets. You will be the central contact for end users, B2B service partners, and internal teams, ensuring timely resolution of product enquiries, service requests, and operational follow-ups.

The role requires fluency in Japanese and English, plus strong knowledge of HiFi, acoustics and wireless products.

Qualifications

• Strong knowledge of HiFi, acoustics and wireless products (Wi-Fi, Bluetooth, router).
• Fluency in Japanese and English; Chinese and Cantonese is a plus.
• Proficient in Microsoft Excel, PowerPoint and Word.
• Clear and professional verbal communication, with a friendly and helpful approach.
• Demonstrated experience in Customer Service (Call Centre or Customer Success experience is an advantage).
• Customer-focused, self-motivated, with strong problem-solving and communication skills.

Responsibilities

• Provide pre-sales and post-sales support to customers, ensuring a seamless experience across the customer journey.
• Handle customer enquiries via phone, email, and live chat with professionalism and empathy.
• Assist customers in resolving product issues in a timely and effective manner.
• Support eCommerce operations by assisting end users with online order enquiries and post-purchase support.
• Coordinate with end users, B2B distributors & dealers, service partners and internal teams on follow-ups including RMAs, parts ordering, and service coordination.
• Adhere to company requirements, policies, guidelines, and procedures at all times.
• Handle customer data with care, ensuring strict protection of personal privacy.
• Support continuous improvement of Customer Success processes by sharing insights and feedback.
• Perform ad-hoc duties as assigned.

Skills

HiFi acoustics

Japanese language

English language

Customer service

Communication

Problem solving

Tools

Excel

PowerPoint

Word

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Product Solutions Administrator (Japanese Speaking)

The Product Solution Administrator plays a key role in delivering high‑quality pre‑sales and post‑sales support to customers across designated markets. This role acts as a central point of contact for end users, B2B service partners, and internal teams, ensuring timely resolution of product enquiries, service requests, and operational follow‑ups. The position contributes to a seamless customer journey while supporting continuous improvement of Customer Success and eCommerce operations.

Responsibilities

• Provide pre-sales and post-sales support to customers, ensuring a seamless experience across the customer journey
• Handle customer enquiries via phone, email, and live chat with professionalism and empathy
• Assist customers in resolving product issues in a timely and effective manner
• Support eCommerce (eCOM) operations by assisting end users with online order enquiries, post‑purchase support, and coordination of service‑related requests linked to D2C channels.
• Collaborate with end users, B2B distributors & dealers, service partners, and internal teams on follow-ups including RMAs, parts ordering, and service coordination
• Adhere to company requirements, policies, guidelines, and procedures at all times
• Handle customer data with care, ensuring strict protection of personal privacy
• Support continuous improvement of Customer Success processes by sharing insights and feedback
• Perform ad-hoc duties as assigned

Requirements

• Strong knowledge of HiFi, acoustics, and wireless products (Wi‑Fi, Bluetooth, router) is required.
• Fluency in Japanese, English, required for customer support across designated markets. Proficiency in Chinese and Cantonese is an advantage.
• Proficiency in Microsoft Excel, PowerPoint & Word is a MUST.
• Clear and professional verbal communication, with a friendly and helpful approach.
• Demonstrated experience in Customer Service (Call Centre or Customer Success experience is an advantage).
• Customer-focused, self‑motivated, with strong problem‑solving and communication