Product Solution Administrator (Japanese Speaking)

Good Job Creations (Singapore) Pte Ltd; Petaling Jaya; On-site; MYR 127,000 - 190,000; Full time

Job summary

Good Job Creations is seeking a Product Solution Administrator (Japanese Speaking) to join our team in Malaysia. You will handle inquiries, provide product information, and resolve issues across phone, email, and live chat to ensure an excellent customer experience.

The role requires at least 2 years in Customer Service, strong English communication, and Japanese language skills. Familiarity with Salesforce or SAP and standard office tools is advantageous. Knowledge of HiFi/acoustics is a plus.

Qualifications

• Minimum 2 years of experience in Customer Service or related roles.
• Excellent written and spoken English communication skills.
• Proficiency in Japanese for liaising with Japanese-speaking clients.

Responsibilities

• Provide pre-sales and post-sales support to ensure a seamless customer experience.
• Handle customer enquiries via phone, email, and live chat professionally and efficiently.
• Resolve product-related issues in a timely and effective manner.
• Support eCommerce operations, including online order enquiries and post-purchase support.
• Coordinate with end users, distributors, dealers, service partners, and internal stakeholders on RMAs and service activities.
• Maintain compliance with company policies and protect customer data.

Skills

Customer service experience

Excellent English communication

Japanese language ability

Microsoft Excel

PowerPoint

Word

Tools

Salesforce

SAP

SaaS platforms

Job description

Product Solution Administrator (Japanese Speaking)

Job ID: 1670397
Job Summary
As a Product Solution Administrator, you will play a pivotal role in ensuring our customers receive the highest level of service and support. You will be responsible for handling inquiries, resolving issues, and providing product information to our customers professionally and efficiently.
The ideal candidate will have excellent communication skills, a passion for customer satisfaction, and the ability to thrive in a fast-paced and dynamic environment.
Responsibilities:

• Provide pre-sales and post-sales support to ensure a seamless customer experience.
• Handle customer enquiries via phone, email, and live chat professionally and efficiently.
• Resolve product-related issues in a timely and effective manner.
• Support eCommerce operations, including online order enquiries, post-purchase support, and service-related requests.
• Coordinate with end users, distributors, dealers, service partners, and internal stakeholders on RMAs, parts orders, and service activities.
• Maintain compliance with company policies, procedures, and operational guidelines.
• Safeguard customer information and ensure proper handling of personal data.
• Contribute to continuous improvement initiatives by sharing customer feedback and operational insights.
• Perform additional duties as assigned.

Requirements:

• Minimum 2 years of experience in Customer Service; call centre or Customer Success experience.
• Excellent written and spoken communication skills in English to liaise effectively with English-speaking clients and stakeholders.
• Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Experience in the Acoustics or HiFi industry is an added advantage.
• Technical knowledge of HiFi, acoustics, and wireless products such as Wi‑Fi, Bluetooth, and routers is an added advantage.
• Familiarity with Salesforce, SAP, or other SaaS platforms is an added advantage.
• Proficiency in Mandarin or Cantonese is an added advantage for liaising with Mandarin or Cantonese-speaking clients and stakeholders.

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.
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https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Yuta Nakamura
EA Personnel Reg. no.:R23117850
EA License no.: 07C5771
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