Helpdesk Support Officer (Application - System - Software)

Alto Soft; Cyberjaya; Hybrid; MYR 20,000 - 22,000; Full time

Benefits offered by this job

Free parking

Opportunities for promotion

Job summary

Jora Malaysia is seeking a Junior Helpdesk Support Officer to assist in IT support, client communication and software support operations. This contract role welcomes fresh graduates and offers office-based work with occasional WFH.

You will record and categorize issues via WhatsApp, email and a ticketing system, coordinate with the technical team, and update clients on progress. Salary RM1,800–RM2,000/month, with opportunities for promotion and travel to client sites.

Qualifications

• Diploma or degree in IT, Computer Science, Business, Administration or related field
• Fresh graduates encouraged to apply
• Basic understanding of IT / software systems is an advantage
• Good communication skills in Bahasa Malaysia and basic English
• Comfortable communicating with clients via WhatsApp, email and phone
• Able to travel to client sites when required

Responsibilities

• Receive and record client issues through WhatsApp, email and ticketing system
• Understand and categorize reported issues based on priority
• Coordinate with the technical / development team on reported issues
• Follow up on outstanding issues and monitor their progress
• Provide clients with updates on issue status and resolution
• Prepare Corrective Maintenance Reports and basic support documentation
• Maintain proper and organized support records
• Assist with occasional client/site visits
• Ensure support activities are carried out according to agreed SLA
• Perform other support and coordination tasks as assigned

Skills

Bahasa Malaysia

Basic English

Excel

Client communication

Time management

Education

IT/CS/Business admin

Tools

WhatsApp

Ticketing system

Google Sheets

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Helpdesk Support Officer (Application - System - Software)

We are looking for a Helpdesk Support Officer to join our team and assist in managing day-to-day client support requests.

This is a junior-level position suitable for candidates who are interested in building experience in IT support, client communication and software support operations.

You will work closely with our clients and technical team to ensure reported issues are properly recorded, followed up and resolved.

Fresh graduates are welcome to apply.

Key Responsibilities

• Receive and record client issues through WhatsApp, email and ticketing system
• Understand and categorize reported issues based on priority
• Coordinate with the technical / development team on reported issues
• Follow up on outstanding issues and monitor their progress
• Provide clients with updates on issue status and resolution
• Assist in coordinating technical support activities
• Prepare Corrective Maintenance Reports and basic support documentation
• Maintain proper and organized support records
• Assist with occasional client/site visits when required
• Ensure support activities are carried out according to agreed SLA
• Perform other support and coordination tasks as assigned

Requirements

• Diploma or Degree in IT, Computer Science, Business, Administration or related field
• Fresh graduates are encouraged to apply
• Basic understanding of IT / software systems is an advantage
• Good communication skills in Bahasa Malaysia and basic English
• Comfortable communicating with clients through WhatsApp, email and phone
• Basic knowledge of Microsoft Excel / Google Sheets
• Responsible, organized and detail-oriented
• Good follow-up and time management skills
• Able to work independently with minimum supervision
• Willing to travel to client sites when required

What You'll Gain

• Practical exposure to IT support and software systems
• Experience dealing directly with real clients
• Learn how to troubleshoot and coordinate technical issues
• Work closely with experienced developers / technical team
• Develop communication, coordination and problem-solving skills
• Training and guidance provided
• Travel / site visit expenses can be claimed

Working Arrangement

Position: Helpdesk Support Officer
Level: Junior / Entry Level
Salary: RM1,800 – RM2,000/month
Location: Office-based with WFH arrangement when applicable
Site Visits: Occasional / as required
Employment Type: Contract - Renewable / Permanent based on performance

Only shortlisted candidates will be contacted.

Note:

Work Location: Office-based / WFH / Standby (Very minimal site visit - can claim)

Job Types: Full-time, Permanent, Contract

• Free parking
• Opportunities for promotion

Application Question(s):

• Have you handled customer complaints before? (Yes / No)
• Are you comfortable communicating via email & WhatsApp during working day?
• Can you prepare a simple report using Excel / Google Sheets?