Client Operations Lead – Healthcare Accounts

DKSH; Petaling Jaya; On-site; MYR 40,000 - 70,000; Full time

Job summary

DKSH is seeking a Business Operations Executive in Malaysia to support and manage day-to-day operations for assigned client accounts within the Healthcare business unit. You will ensure smooth execution, drive efficiency and cross-functional alignment, and monitor performance against KPIs.

The role involves coordinating with Inventory Planning, Marketing, and Sales teams, managing orders and POS material, and delivering high client satisfaction through proactive problem-solving and process

Qualifications

• Degree in Business Administration, Management, Science, or equivalent.
• 2–5 years of experience in business operations or client management; fresh graduates with a strong interest in business operations encouraged to apply.
• Experience in fast-paced, cross-functional environments is preferred.
• Strong analytical and problem-solving abilities with a solid understanding of operational and financial metrics.
• Excellent organizational and multitasking skills with high attention to detail and the ability to work independently.
• Proficiency in Microsoft Excel and PowerPoint; proficiency in Power BI is an advantage.
• Strong communication and stakeholder management skills.
• Proactive and solution-oriented mindset with strong business acumen and a continuous improvement orientation.

Responsibilities

• Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios.
• Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams.
• Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams.
• Coordinate with the Inventory Planning team to raise Purchase Orders accurately and on time.
• Manage monthly branch Stock Transfer Orders (STOs) and ensure timely and compliant execution.
• Work closely with Marketing, Trade Marketing, Supply Chain, and other departments to align operational activities and ensure business objectives are consistently met.
• Coordinate material master updates, pricing, product hierarchy, and labeling documentation across relevant functions.
• Track operational performance against Key Performance Indicators (KPIs) and service level agreements, and prepare reports for client meetings including Sales and Operations Planning (S&OP) reviews.
• Identify operational bottlenecks, recommend targeted improvements, and drive efficiency and automation initiatives where applicable.
• Ensure adherence to internal policies and regulatory requirements across all operational activities.
• Assist in the execution of cross-functional projects and strategic initiatives assigned by management.
• Administrative duties and coordination tasks as required.

Skills

Degree in Business Admin/Management

2-5 years ops experience

Analytical thinking

Problem-solving

Strong communication

Stakeholder management

Detail-oriented

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Excel

Microsoft PowerPoint

Power BI

Job description

DKSH is seeking a Business Operations Executive in Malaysia to support and manage day-to-day operations for assigned client accounts within the Healthcare business unit. You will ensure smooth execution, drive efficiency and cross-functional alignment, and monitor performance against KPIs.

The role involves coordinating with Inventory Planning, Marketing, and Sales teams, managing orders and POS material, and delivering high client satisfaction through proactive problem-solving and process