Head of Unit, System

EPS Malaysia; Klang City; On-site; MYR 120,000 - 180,000; Full time

Job summary

EPS Malaysia seeks an experienced IT leader to drive the systems strategy and modernisation of core platforms. You will own and govern business applications, coordinating with ITS, vendors and business users to deliver value and reliability.

The role requires a IT degree, 6–8 years in systems/tech delivery and 2–3 years in leadership, with strong data, integration and testing capabilities to enable transformation.

Qualifications

• Degree in Information Technology, Computer Science, Information Systems or related field.
• 6–8 years in systems, application management, project management or technology delivery.
• 2–3 years in a systems or project leadership/management role.
• Experience managing core financial, lending, collections or other business-critical systems.
• Strong knowledge of development, testing, integration, data management and vendor governance.

Responsibilities

• Develop and maintain a systems roadmap aligned with business priorities.
• Own and govern all business application systems and ensure stability.
• Translate business requirements into system specifications and manage delivery.
• Oversee data integration, quality, and reporting readiness.
• Collaborate with Digital Transformation and vendors on migrations and improvements.
• Oversee testing, deployment and user readiness with governance controls.

Skills

Systems governance

Project leadership

Vendor governance

Data management

System integration

Testing & QA

Business analysis

Education

Bachelor's degree in IT/CS

Tools

None

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Key Responsibilities:

1) Systems Strategy and Modernisation

• Develop and maintain the systems roadmap in alignment with business and digital transformation priorities.
• Identify systems requiring enhancement, integration, replacement or retirement.
• Lead the modernisation of the UCD Core Financial System.
• Evaluate technology solutions, vendors and implementation approaches.
• Present system investment requirements, risks and recommendations to Senior Management.
• Ensure system changes improve operational efficiency without disrupting critical activities.

2) Application Ownership and Operational Performance

• Own and govern all business application systems.
• Ensure systems are stable, available, secure and properly supported.
• Work with existing vendors, UCD and / or Digital Transformation team to continuously improve existing systems, workflows, configurations and performance.
• Identify and remove system bottlenecks, recurring issues and inefficient processes.
• Maintain system inventories, documentation, business rules, integrations and dependencies.
• Ensure critical system knowledge is retained internally and not dependent on individuals or vendors.
• Oversee incidents, issue resolution, business continuity and disaster recovery readiness.

3) Business Requirements and Delivery Governance

• Act as the central coordinator between business users, process owners, ITS, the Digital Transformation Team and vendors.
• Translate business requirements into clear system specifications.
• Assess cross-system, process, data and control impacts.
• Prioritise system enhancements based on business value, operational needs, risk and urgency.
• Oversee delivery from requirements and development through testing, deployment and post-implementation review.
• Ensure proper approval, documentation and change controls are followed.

4) Data and Integration

• Govern system data quality, definitions, ownership and integrity.
• Oversee integration between business systems, the data warehouse and reporting platforms.
• Ensure reliable data is available for reporting, analytics, automation and artificial intelligence use cases.
• Support data migration, reconciliation and historical data requirements.
• Address data gaps, inconsistencies and limitations within existing systems.

5) Collaborate with Digital Transformation Team

• Work closely with the Digital Transformation Team on all transformation initiatives affecting existing systems, processes or data.
• Provide input on current system capabilities, limitations, business rules and dependencies.
• Assess how proposed solutions will affect existing systems and operations.
• Support integration, testing, cutover and implementation activities.
• Ensure new systems and enhancements are practical, supportable and aligned with current operations.
• Take ownership of newly implemented systems once they transition into business-as-usual operations.

6) Testing, Deployment and User Readiness

• Oversee system testing, user acceptance testing and quality assurance.
• Ensure defects are tracked, resolved and retested.
• Confirm operational readiness before system changes go live.
• Ensure process owners brief and prepare users before implementation.
• Establish go-live, rollback and post-deployment support arrangements.

Qualifications and Experience

• Degree in Information Technology, Computer Science, Information Systems or a related discipline.
• Minimum 6 to 8 years of experience in systems, application management, project management or technology delivery.
• Minimum 2 to 3 years in a systems or project leadership or management role.
• Experience managing core financial, lending, collections or other business-critical systems.
• Strong knowledge of system development, testing, integration, data management, project delivery and vendor governance.
• Financial services or hire-purchase industry experience is preferred