Head of System and Project Management (Klang)
EPS Malaysia
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Benefits offered by this job
Job summary
EPS Malaysia, based in Klang, seeks a Head of Systems to own the end-to-end governance and performance of the organisation’s business application systems. You will oversee critical apps such as the UCD Core Financial System, AutoCount and XCally, coordinating with the Digital Transformation Team to ensure smooth integration and stable BAU operations.
The role focuses on system processes, data, and application lifecycle management, with infrastructure outside scope.
Qualifications
- Bachelor’s degree in information technology or related field.
- Strong experience in systems management and governance.
- Experience leading teams and managing key business applications.
Responsibilities
- Own end-to-end ownership of business application systems.
- Oversee critical applications including UCD Core Financial System, AutoCount, XCally.
- Partner with Digital Transformation Team on system integration and testing.
- Ensure go-live readiness and post-implementation support.
Skills
Education
Tools
Job description
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The Head of Systems is responsible for the end-to-end ownership, governance, stability, performance and continuous improvement of the organisation’s business application systems.
The role will oversee key business-critical applications, including the UCD Core Financial System, AutoCount, XCally, and other financial, lending, collections, customer and operational systems.
Working closely with the Digital Transformation Team, the Head of Systems will provide in-depth knowledge of existing systems, assess business and technical impacts, support system integration and testing, and ensure newly implemented solutions are successfully transitioned into stable business-as-usual operations.
The role focuses primarily on business applications, system processes and related data, while infrastructure, servers, networks, telecommunications and end-user hardware remain outside the core scope, except where coordination is required.
Develop and maintain the organisation’s business application systems roadmap in alignment with business objectives and digital transformation priorities.
Identify opportunities for system enhancement, integration, replacement or retirement.
Lead and oversee the modernisation of the UCD Core Financial System.
Evaluate technology solutions, vendors and implementation approaches based on business requirements, scalability, cost, risk and operational impact.
Prepare and present system investment proposals, risks, recommendations and improvement plans to Senior Management.
Ensure system enhancements and changes deliver measurable business value while minimising disruption to critical operations.
- The Head of Systems is responsible for the end-to-end ownership, governance, stability, performance and continuous improvement of the organisation’s business application systems.
- The role will oversee key business-critical applications, including the UCD Core Financial System, AutoCount, XCally, and other financial, lending, collections, customer and operational systems.
- Working closely with the Digital Transformation Team, the Head of Systems will provide in-depth knowledge of existing systems, assess business and technical impacts, support system integration and testing, and ensure newly implemented solutions are successfully transitioned into stable business-as-usual operations.
- The role focuses primarily on business applications, system processes and related data, while infrastructure, servers, networks, telecommunications and end-user hardware remain outside the core scope, except where coordination is required.
- Develop and maintain the organisation’s business application systems roadmap in alignment with business objectives and digital transformation priorities.
- Identify opportunities for system enhancement, integration, replacement or retirement.
- Lead and oversee the modernisation of the UCD Core Financial System.
- Evaluate technology solutions, vendors and implementation approaches based on business requirements, scalability, cost, risk and operational impact.
- Prepare and present system investment proposals, risks, recommendations and improvement plans to Senior Management.
- Ensure system enhancements and changes deliver measurable business value while minimising disruption to critical operations.
- Take overall ownership and governance of the organisation’s business application systems.
- Ensure applications remain stable, reliable, secure, available and adequately supported.
- Work closely with system vendors, UCD and the Digital Transformation Team to continuously improve system functionality, workflows, configurations and performance.
- Identify and resolve system bottlenecks, recurring incidents, process inefficiencies and operational risks.
- Maintain comprehensive system documentation, including system inventories, business rules, integrations, dependencies and support procedures.
- Ensure critical system knowledge is retained within the organisation and is not overly dependent on individual employees or external vendors.
- Oversee major incidents, issue resolution, business continuity and disaster recovery readiness for business applications.
- Act as the key liaison between business users, process owners, ITS, Digital Transformation teams and external vendors.
- Translate business requirements into clear and practical system specifications and functional requirements.
- Assess the impact of proposed changes across systems, processes, data and internal controls.
- Prioritise system enhancements based on business value, operational requirements, risk and urgency.
- Oversee the full delivery lifecycle, from requirements gathering and development through testing, deployment, implementation and post-implementation review.
- Ensure appropriate governance, approvals, documentation and change-control procedures are followed.
- Establish and maintain governance over system data quality, definitions, ownership and integrity.
- Oversee integration between business applications, data warehouses and reporting platforms.
- Ensure reliable and accurate data is available to support management reporting, analytics, automation and AI initiatives.
- Support data migration, reconciliation, historical data retrieval and system transition activities.
- Identify and address data gaps, inconsistencies and limitations within existing applications.
- Ensure data flows between systems are reliable, accurate and properly controlled.
- Partner closely with the Digital Transformation Team on initiatives that impact existing systems, processes or data.
- Provide expert input on existing system capabilities, limitations, business rules, dependencies and integration requirements.
- Assess the operational and system impact of proposed transformation initiatives.
- Support system integration, testing, cutover, implementation and stabilisation activities.
- Ensure new solutions are practical, scalable, supportable and aligned with existing operational requirements.
- Take ownership of newly implemented systems once they transition into business-as-usual operations.
- Oversee system testing, User Acceptance Testing (UAT), quality assurance and defect management.
- Ensure defects are properly documented, tracked, resolved and retested before deployment.
- Establish and confirm operational readiness prior to system go-live.
- Ensure process owners and business users are adequately briefed and prepared for system changes.
- Establish appropriate go-live, rollback, contingency and post-deployment support plans.
- Monitor system performance following implementation and ensure issues are promptly addressed.
- Lead, manage and develop the Systems Manager and Systems Support Team, providing clear direction, priorities and performance expectations.
- Build strong internal system capabilities and ensure effective knowledge transfer within the team.
- Manage relationships with key system vendors and technology partners.
- Monitor vendor performance, service levels, issue resolution and delivery against agreed requirements.
- Ensure appropriate vendor governance, documentation and escalation processes are maintained.
- Bachelor’s Degree in Information Technology, Computer Science, Information Systems or a related discipline.
- Minimum 6–8 years of relevant experience in systems management, application management, technology delivery, project management or a related field.
- Minimum 2–3 years of experience in a systems leadership or management role, with experience managing teams and/or technology projects.
- Proven experience managing business-critical applications, preferably within financial services, lending, hire-purchase, collections or related industries.
- Strong understanding of application lifecycle management, system development, testing, integration, data management and technology project delivery.
- Experience in vendor management and third-party system governance.
- Strong understanding of business process mapping, requirements gathering, system impact assessment and change management.
- Experience with core financial, lending, collections or customer management systems will be highly advantageous.
- Strong stakeholder management and communication skills, with the ability to work effectively across business, technology and external vendor teams.
- Strong analytical, problem-solving and decision-making capabilities.
Benefits:
- Monday- Friday
- 930am-530pm
- 20-25 days annual leave
- Annual flexi plan allowance, mobile allowance..
- Medical benefit up to RM2,250, extended to family members including annual checkup, dental & optical
- Company Insurance & more..
- Location: Klang
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