Head of Technical Support

Unisteel Technology (M) Sdn Bhd; Gelang Patah; On-site; MYR 90,000 - 130,000; Full time

Job summary

Unisteel Technology (M) Sdn Bhd in Malaysia is seeking a Technical Support Leader to strengthen maintenance, drive automation and build a high-performing technical team. The role leads Facility management, Maintenance and Automation as an integrated function, sets priorities, and develops capability across the Technical Department to support business growth.

The incumbent will advance preventive/predictive maintenance, lead shopfloor digitalization including EOLOS and SFS systems, and oversee

Qualifications

• Degree in Engineering, Computer Science, or related field.
• 8-10 years of relevant experience in a manufacturing environment is preferred, with experience leading technical teams and managing projects.
• Proficient in technical troubleshooting, diagnostics, and problem-solving is essential.
• Decisive under pressure, with a strong bias for action and ability to thrive in fast-paced manufacturing environment.
• Excellent problem-solving, interpersonal, and communication skills, combined with a strong customer-oriented mindset.
• Strong leadership and strategic decision-making skills, with the ability to translate business needs into practical, effective technology solutions.

Responsibilities

• Strengthen maintenance capabilities, improve machine reliability, and elevate shopfloor technical standards.
• Drive shopfloor automation and digitalization initiatives, including EOLOS.
• Build a technically strong, innovative, and continuous-improvement-oriented Technical Support organization.
• Lead Facility management, Maintenance and Automation as an integrated Technical Support function.
• Set clear priorities, performance standards, and capability expectations for the Technical Department.
• Develop team competencies, strengthen succession planning, and foster technical ownership across the function.
• Drive structured problem-solving on recurring machine issues and technical losses.
• Strengthen preventive and predictive maintenance practices to improve machine reliability and equipment performance.
• Establish maintenance standards, methods and performance indicators.
• Introduce automation beyond robotics and feeding systems based on business and operational needs.
• Lead shopfloor digitalization activities including EOLOS and related SFS manufacturing systems.
• Identify and implement technologies that enhance productivity, quality, safety, and operational transparency.
• Ensure effective facility, utility and infrastructure management for site operations.
• Monitor energy consumption and drive practical energy-efficiency initiatives.
• Ensure technical infrastructure supports business growth and continuity requirements.
• Lead technical projects from concept through implementation and stabilization.
• Establish clear project governance covering scope, cost, timing, risk, and performance.
• Drive practical innovation and new ideas across the organization while challenging existing technical solutions to identify better, more effective approaches.

Skills

Technical troubleshooting

Diagnostics

Problem solving

Leadership

Communication

Customer orientation

Education

Engineering or related degree

Job description

Strengthen maintenance capabilities, improve machine reliability, and elevate shopfloor technical standards.

Drive shopfloor automation and digitalization initiatives, including the implementation and optimization of SFS systems such as EOLOS.

Build a technically strong, innovative, and continuous-improvement-oriented Technical Support organization.

Technical Support Leadership

Lead Facility management, Maintenance and Automation as an integrated Technical Support function.

Set clear priorities, performance standards, and capability expectations for the Technical Department.

Develop team competencies, strengthen succession planning, and foster technical ownership across the function.

Maintenance & Machine Reliability

Drive structured problem-solving on recurring machine issues and technical losses.

Strengthen preventive and predictive maintenance practices to improve machine reliability and equipment performance.

Establish maintenance standards, methods and performance indicators.

Automation & Shopfloor Digitalization

Introduce automation beyond robotics and feeding systems based on business and operational needs.

Lead shopfloor digitalization activities including EOLOS and related SFS manufacturing systems.

dentify and implement technologies that enhance productivity, quality, safety, and operational transparency.

Ensure effective facility, utility and infrastructure management for site operations.

Monitor energy consumption and drive practical energy-efficiency initiatives.

Ensure technical infrastructure supports business growth and continuity requirements.

Lead technical projects from concept through implementation and stabilization.

Establish clear project governance covering scope, cost, timing, risk, and performance.

Drive practical innovation and new ideas across the organization while challenging existing technical solutions to identify better, more effective approaches.

Requirements

Degree in Engineering, Computer Science, or related field.

8-10 years of relevant experience in a manufacturing environment is preferred, with experience leading technical teams and managing projects considered an advantage.

Proficient in technical troubleshooting, diagnostics, and problem-solving is essential.

Decisive under pressure, with a strong bias for action and ability to thrive in fast-paced manufacturing environment.

Excellent problem-solving, interpersonal, and communication skills, combined with a strong customer-oriented mindset.

Strong leadership and strategic decision-making skills, with the ability to translate business needs into practical, effective technology solutions.

Unisteel, a member of SFS, is one of the world's leading manufacturers of precision engineered components. As the preferred partner for many global industry leaders in the data storage, mobile device and consumer electronics markets, the organization offers a comprehensive range of fastening systems, precision metal and plastic components that are manufactured to stringent quality standards.

Established in 1988, Unisteel has grown from a distributor of fasteners to a multi-awarded manufacturer of precision engineered components. With global headquarters in Singapore, the organization is supported by a strong global network of sales and manufacturing operations in North America, Japan, China, Malaysia, South Korea and India.

Leading the industry with its extensive range of proprietary technologies and new product developments including UNI-LUBE®, UNI-MAG® and UNI-ALLOY®, customers' trust in Unisteel lies in its strength as an innovation-driven organization that focuses on understanding customers' needs.

As a customer-centric organization that is expanding its presence worldwide by investing in facilities, equipment, technology and its people, Unisteel will continue to deliver precision engineering solutions that surpass customers' expectations.

Unisteel, a member of SFS, is one of the world's leading manufacturers of precision engineered components. As the preferred partner for many global industry leaders in the data storage, mobile device and consumer electronics markets, the organization offers a comprehensive range of fastening systems, precision metal and plastic components that are manufactured to stringent quality standards.

Established in 1988, Unisteel has grown from a distributor of fasteners to a multi-awarded manufacturer of precision engineered components. With global headquarters in Singapore, the organization is supported by a strong global network of sales and manufacturing operations in North America, Japan, China, Malaysia, South Korea and India.

Leading the industry with its extensive range of proprietary technologies and new product developments including UNI-LUBE®, UNI-MAG® and UNI-ALLOY®, customers' trust in Unisteel lies in its strength as an innovation-driven organization that focuses on understanding customers' needs.

As a customer-centric organization that is expanding its presence worldwide by investing in facilities, equipment, technology and its people, Unisteel will continue to deliver precision engineering solutions that surpass customers' expectations.