Head of Sales

ARBA Travel; Putrajaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

ARBA Travel is seeking a Sales Manager to lead a team of travel consultants converting inbound and outbound leads into sales. You will own chat flows, response times and the closing-via-chat process, primarily through WhatsApp Business (WABA), to sustain a five-star customer experience.

The ideal candidate has at least 6 years in direct sales or business development, with 3 years in leadership, and a data-driven mindset to optimize the funnel, coaching a diverse team, and driving higher

Qualifications

• Minimum of 6 years in direct sales or business development, with at least 3 years in a leadership role.
• Expert in closing deals with experience managing teams via WhatsApp Business (WABA) or similar CRM-integrated chat tools.
• Data-fluent and able to use numbers to drive team performance.
• Strategic communicator with the ability to teach the skill to the team.

Responsibilities

• Oversee daily sales operations of the Travel Consultant Team on WhatsApp Business (WABA).
• Manage chat flows, response times, and the closing-via-chat process to maintain a five-star customer experience.
• Coach and manage a diverse team of consultants to improve KPIs and conversion rates.

Skills

Leadership

Closing deals

WABA sales

Data-driven

Inbound/outbound sales

Tools

CRM tools

Job description

ARBA Travel marries humane with technology to build a better travel experience. We aim to become leading Travel Company in Halal Tourism which valued at $250 Billion worldwide. We have been awarded ‘Top 30 SME in Malaysia’ by SME Corp Malaysia and the fastest to being recognised. We aim big, start small & move fast.

We work only with A-Talent. We favor hiring from diverse backgrounds, not just in tourism!

Our team spans various disciplines from top universities worldwide: Finance, Engineering, Political Economy, Biotech, Actuarial Science, Computer Science, Digital Marketing, Human Studies, and Tourism. Some of us are also actively involved in NGOs & philanthropy.

We are looking for a Sales Manager. A team leader who manage a team of travel consultants that converts inbound and outbound leads into sales. If you are a master of WABA (WhatsApp Business API) sales and thrive in a fast-paced, high-volume environment, this is your seat at the table

What you’ll do:

• Sales Planning and Implementation: Oversee the daily sales operations of our Travel Consultant Team in WhatsApp Business (WABA). You will be in-charge of chat flows, response times, and "Closing-via-Chat" process to maintain a 5-star customer experience.
• Pipeline Engineering: Monitor the sales funnel from "Lead In" to "Deposit Paid." You identify where the leaks are and implement immediate strategic fixes. You’ll manage a dual-funnel strategy by optimising the Inbound engine while sharpening our Outbound capabilities.
• Sales Coaching: Coach and manage a team of consultants from diverse backgrounds. You will be responsible for their KPIs, motivation, and professional evolution. You will be obsessed with increasing the conversion rate through product knowledge and elite communication.

Who you are

• Minimum of 6 years of experience in direct sales or business development, with at least 3 years in a leadership/supervisory role. We value experience gained in high-growth SMEs, startups or MNCs.
• Expert in Closing Deals: Proven experience managing teams via WhatsApp Business (WABA) or similar CRM-integrated chat tools. You know how to close deals in a digital-first environment. You are equally comfortable in managing a high volume inbound leads as you are strategising a proactive outbound campaign.
• Data-Fluent: You don’t just "feel" how the team is doing; you know it by the numbers. You use data to drive team performance.
• Strategic Communicator: You possess the "just right" touch— knowing exactly what to say, when to say it, and how to teach that skill to your team.