Sales Support

Arba Travel; Putrajaya; On-site; MYR 30,000 - 54,000; Full time

Benefits offered by this job

Base salary

Performance bonus

Medical coverage

Health allowance

Cost of living allowance

Job summary

ARBA Travel in Malaysia is seeking a Customer Service/ Sales Support professional to manage frontline communications via WhatsApp, social DMs, email, phone and web chat. You respond quickly and clearly, keeping conversations warm from enquiry to post-travel follow-up.

You will prepare quotations, booking forms, invoices and payment links, chase documents and deposits, and confirm every payment. All interactions are logged in the CRM and complex cases handed to Sales/Operations as needed.

Qualifications

• Minimum 1 year of experience in customer service, sales support or administration.
• Excellent written communication in Bahasa Malaysia and English.
• Organised with ability to manage multiple live conversations.

Responsibilities

• Own the front line across WhatsApp, social DMs, email, phone and web chat. Respond fast and clearly.
• Prepare quotations, booking forms, invoices and payment links; chase documents and deposits; confirm payments.
• Handle after-sales enquiries end-to-end: changes, reschedules, document requests and follow-ups.

Skills

Customer service

Sales support

Administration

Tools

WhatsApp Business

CRM systems

Spreadsheets

Job description

ARBA Travel marries humane with technology to build a better travel experience. We aim to become the leading Travel Company in Halal Tourism which valued at $250 Billion worldwide. We have been awarded ‘Top 30 SME in Malaysia’ by SME Corp Malaysia and the fastest to being recognised. We aim big, start small & move fast.

Our team spans various disciplines from top universities worldwide: Finance, Engineering, Political Economy, Biotech, Actuarial Science, Computer Science, Digital Marketing, Human Studies, and Tourism. Some of us are also actively involved in NGOs & philanthropy.

---

Your mission is to;

• Be the fastest, clearest, warmest reply our customers receive, from first enquiry to long after they’ve landed home, and
• Carry everything around the deal so our closers can close, and no conversation ever goes cold.

---

What you’ll do

• Own the front line across WhatsApp, social DMs, email, phone and web chat. You respond fast, you respond clearly, and nobody waits.
• Support the close. Prepare quotations, booking forms, invoices and payment links, chase outstanding documents and deposits, and confirm every payment received.
• Handle after-sales enquiries end-to-end. Changes, reschedules, document requests, pre-departure questions and post-trip follow-ups. You see it through until the customer is satisfied.
• Keep the CRM honest. Every conversation logged, every status current, every follow-up scheduled. If a lead goes cold on your watch, you’ll know before anyone asks.
• Know what to solve and what to elevate. You resolve what you can on the spot and hand over cleanly to the Sales or Operations team when it needs them.
• Turn repetition into leverage. The questions you answer fifty times become templates, FAQs and quick replies, and what you hear from customers goes straight back to Sales and Marketing.

---

What we’re looking for

• Minimum 1 Year of Experience in Customer Service, Sales Support or Administration. Strong fresh graduates with excellent communication skills are encouraged to apply.
• Excellent written communication in Bahasa Malaysia and English. You can be warm, clear and professional in a chat window, which is harder than it sounds.
• Genuinely organised. You can hold dozens of live conversations at once and drop none of them.
• Detail-oriented with numbers and documents. Names, dates, passport details and payment amounts have to be right the first time.
• Calm and empathetic under pressure. When a customer is anxious or upset, you steady the situation instead of escalating it.
• Comfortable with everyday tools, and quick to learn new ones. WhatsApp Business, CRM systems and spreadsheets.
• A Malaysian home-grown talent: You possess the local heart and cultural fluency to serve our travellers with real understanding, not a script.

Nice to have:

• Experience working in the following industries: Leisure, Travel, Hospitality, and Services.
• Exposure to Umrah, Hajj, or Muslim-friendly travel products.
• Experience with CRM or WhatsApp Business API tools.
• Additional language ability (Arabic, Mandarin, or another market language).
• Startup mentality: bias to action, high adaptability, and operational discipline in a fast-evolving, high-growth environment.

---

What we offer

• Fair and competitive base salary
• Performance bonus
• Medical coverage
• Health allowance
• Cost of living allowance

The salary range covers a few key strategic levels here at ARBA, and we'll narrow it down together during the interview process based on your experience, qualifications, and what you're bringing to the role.

We’d rather have an honest conversation about the full package face-to-face than box it into a single number upfront, so let's talk it through when we meet.

---

The Setup

• Reporting to: Head of Sales
• Team Size: 10-20 people