Head of POS Partnerships & Channel Strategy

foodpanda; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

foodpanda is expanding a new function to move the POS programme into a structured, scalable commercial unit with clear ownership. You will own the commercial, product and support collaboration with POS aggregators across Pandora markets, translating restaurant inputs into product requirements and influencing prioritisation with the central product team.

This role requires defining operating model basics, setting KPIs, and building the growth strategy while ensuring cross-market consistency and

Qualifications

• 6–9 years in partnerships, channel management, or commercial roles in tech, SaaS, or food-tech.
• Proven track record of owning a cross-market commercial programme or building a new function.
• Comfortable operating at the intersection of commercial and product to translate inputs into product requirements and drive prioritisation.

Responsibilities

• Own the end-to-end POS channel strategy across Pandora markets including commercial relationship, certification model, and growth.
• Directly manage two ICs, set priorities, review work, and scale the function.
• Oversee local Channel Managers and ensure consistent execution across markets.
• Serve as Pandora's primary contact with DH Central for product, tech, and commercial workstreams.
• Establish collaboration platforms with POS aggregators to translate market feedback into product requirements.
• Drive commercial outcomes through POS aggregator networks and co-marketing commitments.
• Establish governance rhythms: OKRs, KPI tracking, and reporting frameworks.
• Develop partner-facing documentation and onboarding playbooks for consistency across markets.
• Oversee the support orchestration model and triage integration issues with strategic partners.
• Track and improve key integration quality metrics such as API integrations and menu sync.

Skills

Partnerships

Channel management

Commercial strategy

Product requirements

Stakeholder management

Data-driven insights

API integrations

Ambiguity tolerance

Job description

foodpanda is expanding a new function to move the POS programme into a structured, scalable commercial unit with clear ownership. You will own the commercial, product and support collaboration with POS aggregators across Pandora markets, translating restaurant inputs into product requirements and influencing prioritisation with the central product team.

This role requires defining operating model basics, setting KPIs, and building the growth strategy while ensuring cross-market consistency and