Head of POS Partnerships & Channel Strategy

Delivery Hero; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Delivery Hero, via its foodpanda brand, seeks a Lead for POS Partnerships & Channel Strategy in Kuala Lumpur. You will own end-to-end POS channel strategy, manage ICs, and oversee channel execution across Pandora markets, coordinating with central product, tech, and commercial teams to prioritize initiatives.

You will translate market feedback into structured product requirements, drive growth through the POS aggregator network, and establish governance rhythms with clear OKRs and KPIs.

Qualifications

• 6–9 years in partnerships, channel management, or commercial roles in a tech, SaaS, or food-tech environment.
• Proven track record of owning a cross-market commercial programme or building a new function.
• Comfortable operating at the intersection of commercial and product to write structured product requirements.
• Strong stakeholder management across internal and external audiences; experience with central or global teams is a plus.
• Data driven to turn channel performance data into actionable insights.
• Hands-on understanding of API-based integrations and POS/middleware ecosystems.
• Entrepreneurial mindset with ambiguity tolerance and bias for action.

Responsibilities

• Own the end-to-end POS channel strategy across Pandora markets covering commercial relationship, certification model, POS partner performance and channel growth.
• Directly manage and develop two ICs, setting priorities and building the team's operating muscle.
• Oversee local Channel Managers and ensure consistent execution across markets.
• Serve as Pandora’s primary contact with DH Central across product, tech, and commercial workstreams.
• Translate market feedback into structured product requirements and influence prioritisation.
• Drive commercial outcomes through POS aggregator network and partner initiatives.
• Establish governance rhythm: OKRs, KPIs, reporting for leadership visibility.
• Own enablement: partner docs, onboarding playbooks, internal training.
• Oversee support orchestration: triage flows, SLAs, escalation paths.
• Track integration quality metrics e.g. Vendor Fail Rate and API development.

Skills

Partnerships

Channel management

Commercial strategy

Stakeholder management

Data-driven insights

API integrations

Ambiguity tolerance

Job description

Delivery Hero, via its foodpanda brand, seeks a Lead for POS Partnerships & Channel Strategy in Kuala Lumpur. You will own end-to-end POS channel strategy, manage ICs, and oversee channel execution across Pandora markets, coordinating with central product, tech, and commercial teams to prioritize initiatives.

You will translate market feedback into structured product requirements, drive growth through the POS aggregator network, and establish governance rhythms with clear OKRs and KPIs.