Head of OTC & AI-Driven Finance Transformation

Grab; Petaling Jaya; On-site; MYR 360,000 - 600,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork differentiates hours

Job summary

Grab seeks a Head of Order-to-Cash to lead the Finance Shared Services Centre OTC operations and govern external BPO partners. You will drive process excellence, automation, and standardization across the end-to-end OTC lifecycle, ensuring revenue assurance, cash optimization, and credit risk management.

You will collaborate with the Finance COE and Global Process Owners to align OTC with Grab's AI-driven finance strategy and broader business goals.

Qualifications

• Bachelor's degree in Finance, Accounting, or related field; professional qualification preferred.
• 12–15 years of finance experience leading OTC operations in large SSCs and managing BPO vendors.
• Experience driving finance transformation projects and AI/automation in financial workflows.
• Deep knowledge of credit risk, collections, billing structures, IFRS compliance; strong ERP skills.
• Strong leadership to mentor large, diverse teams through change.
• Excellent communication with senior stakeholders and regional finance leaders.
• Resilience and adaptability in a fast-paced, tech-driven environment.

Responsibilities

• Lead high-volume OTC activities across all entities, including cash application and collections.
• Collaborate with commercial, product, and cross-functional teams for quote-to-cash alignment.
• Streamline end-to-end OTC processes and enforce financial policies and governance.
• Oversee internal Finance SSC OTC teams and external BPO partners; manage SLAs and KPIs.
• Partner with Finance COE and GPOs to drive AI and automation in OTC.
• Maintain internal controls with Country Finance and Group SOX/Controls teams.
• Mentor and grow a high-performing team; plan workforce and resources.
• Work with Digital Finance Academy to train staff on AI tools and modern workflows.

Skills

OTC leadership

Finance transformation

AI in finance

IFRS compliance

Oracle ERP

Power BI

Cross-cultural leadership

Stakeholder influence

Education

Bachelor's in Finance/Accounting

ACCA/CPA/MIA

Tools

Oracle ERP

Power BI

Job description

Grab seeks a Head of Order-to-Cash to lead the Finance Shared Services Centre OTC operations and govern external BPO partners. You will drive process excellence, automation, and standardization across the end-to-end OTC lifecycle, ensuring revenue assurance, cash optimization, and credit risk management.

You will collaborate with the Finance COE and Global Process Owners to align OTC with Grab's AI-driven finance strategy and broader business goals.