Head of Operations & Process Excellence

Involve Asia Technologies Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Involve Asia Technologies Sdn Bhd is seeking a Senior Manager, Operations to translate business priorities into scalable operating models. You will partner with the COO and cross-functional teams to design and oversee end-to-end processes, controls and resources that enable growth and efficiency.

The role requires strong program management, data fluency and a track record of delivering cross-functional initiatives in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, Economics or a related field, or equivalent relevant experience.
• At least seven years of experience in operations, business operations, project management, process improvement or a related role.
• Experience managing teams and coordinating cross-functional initiatives.
• Strong understanding of how business requirements are translated into practical operational processes.
• Strong analytical, problem-solving, decision-making and project-management skills.
• Comfortable working with operational data, dashboards and performance reports.
• Experience improving, digitising or automating business processes and workflows.
• Strong stakeholder-management, communication, documentation and presentation skills.
• Able to manage multiple business priorities and drive execution in a fast-moving environment.

Responsibilities

• Work with the COO and Management to understand business priorities, new initiatives and operational requirements.
• Turn business priorities into clear operational plans, responsibilities, timelines and measurable outcomes.
• Determine the processes, systems, controls, resources and reporting needed to support each initiative.
• Coordinate across Commercial, Finance, Product, Technology and Operations to make sure agreed actions are completed.
• Oversee new initiatives from planning and testing through to launch and business-as-usual operations.
• Monitor operational performance, workload, risks, bottlenecks and outstanding matters.
• Identify recurring problems, understand the root cause and put in place long-term solutions.
• Review and improve processes that are manual, slow, unclear or inefficient.
• Identify opportunities to simplify, digitise and automate operational work.
• Translate business and operational needs into clear requirements for Product and Technology teams.
• Set clear responsibilities, service levels and escalation processes across operational activities.
• Use data and operational insights to identify issues, improve performance and support business decisions.
• Prepare clear updates for the COO on performance, risks, priorities, actions and decisions required.

Skills

Operations leadership

Cross-functional coordination

Process improvement

Data analysis

Project management

Stakeholder management

Documentation

Automation

Education

Bachelor's degree in business/related field

Tools

Excel

Job description

Involve Asia Technologies Sdn Bhd is seeking a Senior Manager, Operations to translate business priorities into scalable operating models. You will partner with the COO and cross-functional teams to design and oversee end-to-end processes, controls and resources that enable growth and efficiency.

The role requires strong program management, data fluency and a track record of delivering cross-functional initiatives in a fast-paced environment.