Senior Operations Architect - Processes & Automation

Involve Asia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Involve Asia is seeking a Senior Business Operations Specialist to translate business ideas into practical processes, coordinate cross-functional teams, and drive initiatives from planning through to business-as-usual operations.

The role reports to the COO and collaborates with Commercial, Finance, Product, Technology and Operations to ensure successful launches, effective controls and measurable improvements. Experience with data, dashboards and automation is essential.

Qualifications

• Bachelor’s degree in Business, Finance, Economics or related field or equivalent experience.
• At least five years in business operations, project management or related role.
• Strong ability to translate requirements into practical processes.
• Analytical, problem-solving and project-management skills.
• Experience coordinating cross-functional projects and stakeholders.
• Comfort with operational data, dashboards and performance reports.
• Proficiency with AI/no-code tools for research, analysis and automation.
• Strong communication, documentation and presentation skills.
• Ability to manage multiple priorities in a fast-moving environment.

Responsibilities

• Understand what the business wants to launch, change or improve with COO and teams.
• Determine processes, systems, controls, resources and reporting needed for initiatives.
• Turn ideas into clear action plans with owners and timelines.
• Coordinate with departments and follow up until actions are completed.
• Support planning, testing and launch of new initiatives.
• Ensure new initiatives run as part of day-to-day operations.
• Monitor progress, risks, delays and outstanding matters.
• Investigate root causes and address systemic issues.
• Improve manual, slow or unclear processes; identify automation opportunities.
• Explain operational needs to Product/Technology for improvements.
• Prepare updates for the COO on progress, issues and decisions.
• Use AI or no-code tools to build simple internal tools and workflows.
• Document processes, responsibilities and SOPs.

Skills

Business Admin

Data Analysis

Project Management

AI Tools

Communication

Documentation

Problem Solving

Education

Bachelor’s degree in related field

Tools

No-code Tools

Job description

Involve Asia is seeking a Senior Business Operations Specialist to translate business ideas into practical processes, coordinate cross-functional teams, and drive initiatives from planning through to business-as-usual operations.

The role reports to the COO and collaborates with Commercial, Finance, Product, Technology and Operations to ensure successful launches, effective controls and measurable improvements. Experience with data, dashboards and automation is essential.