Sales & Operations Manager

Businesslist; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Monroe Consulting Malaysia partners with a global logistics and supply chain leader to recruit a Sales, Marketing & Operations Manager. The role oversees end-to-end commercial and operational functions across sales, marketing, customer service, and business development to drive growth and profitability.

You will develop growth strategies, secure new business, manage customer relationships, optimize performance, and ensure service excellence while maintaining cost efficiency.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain, or related field.
• Minimum 8 years of experience in logistics, freight forwarding, supply chain, or related industries.
• Proven experience managing commercial and operational functions within logistics sector.
• Strong background in sales strategy, business development, customer relationship management, and solution selling.
• Experience handling tenders, RFQs, pricing strategies, and supply chain solutions is highly preferred.
• Strong understanding of logistics operations, cost management, and service improvement initiatives.

Responsibilities

• Lead and oversee the overall Logistics Sector, covering Sales, Operations, Commercial, Customer Service, and related business functions.
• Develop and execute sales and marketing strategies to achieve business growth, customer retention, and profitability targets.
• Identify new business opportunities, develop customer relationships, and expand total supply chain solutions across assigned industries.
• Build and maintain strong relationships with customers, vendors, and key stakeholders to drive business performance.
• Manage the end-to-end sales cycle, including customer engagement, solution development, proposal preparation, and contract negotiations.
• Lead the preparation and submission of tenders, RFQs, and business proposals with competitive logistics solutions tailored to customer requirements.
• Review market trends, customer feedback, and competitor activities to recommend business strategies and pricing improvements.
• Support regional and local business opportunities as assigned by senior management.
• Oversee operational activities to ensure service quality, customer satisfaction, and compliance with agreed service levels.
• Conduct regular business reviews with customers and internal stakeholders to monitor performance and identify improvement opportunities.
• Drive productivity improvements, process optimization, and effective resource utilization to maximize operational efficiency.

Skills

Leadership

Negotiation

Communication

Team management

Strategic thinking

Education

Bachelor's Degree

Job description

Executive recruitment company, Monroe Consulting Malaysia is partnering with a well-established global logistics and supply chain organization with decades of industry experience in providing integrated logistics solutions worldwide. The company is now looking to hire a Sales, Marketing & Operations Manager to lead and drive the overall logistics business sector.

This role will oversee end-to-end commercial and operational functions, including sales, marketing, customer service, operations, and business development. The position plays a key role in developing growth strategies, securing new business opportunities, managing customer relationships, optimizing operational performance, and ensuring profitability while maintaining high service standards.

Job Responsibilities

Business Strategy & Commercial Growth

• Lead and oversee the overall Logistics Sector, covering Sales, Operations, Commercial, Customer Service, and related business functions.
• Develop and execute sales and marketing strategies to achieve business growth, customer retention, and profitability targets.
• Identify new business opportunities, develop customer relationships, and expand total supply chain solutions across assigned industries.
• Build and maintain strong relationships with customers, vendors, and key stakeholders to drive business performance.

Sales & Business Development

• Manage the end-to-end sales cycle, including customer engagement, solution development, proposal preparation, and contract negotiations.
• Lead the preparation and submission of tenders, RFQs, and business proposals with competitive logistics solutions tailored to customer requirements.
• Review market trends, customer feedback, and competitor activities to recommend business strategies and pricing improvements.
• Support regional and local business opportunities as assigned by senior management.

Operations & Performance Management

• Oversee operational activities to ensure service quality, customer satisfaction, and compliance with agreed service levels.
• Conduct regular business reviews with customers and internal stakeholders to monitor performance and identify improvement opportunities.
• Drive productivity improvements, process optimization, and effective resource utilization to maximize operational efficiency.
• Monitor costs and implement initiatives to improve profitability and operational performance.

Risk, Compliance & Safety Management

• Manage business risks and ensure compliance with company policies, statutory requirements, and industry standards.
• Identify operational safety risks and implement preventive measures to maintain a safe working environment.
• Ensure employees adhere to workplace safety policies and integrate safety practices into daily operations.

Leadership & Team Management

• Provide leadership and direction to cross-functional teams to achieve business objectives and KPIs.
• Foster a high-performance culture by driving accountability, collaboration, and continuous improvement.
• Perform additional responsibilities and projects assigned by senior management when required.

Job Requirements

• Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum 8 years of experience in logistics, freight forwarding, supply chain, or related industries.
• Proven experience managing commercial and operational functions within the logistics sector.
• Strong background in sales strategy, business development, customer relationship management, and solution selling.
• Experience handling tenders, RFQs, pricing strategies, and supply chain solutions is highly preferred.
• Strong understanding of logistics operations, cost management, and service improvement initiatives.
• Excellent leadership, communication, negotiation, and stakeholder management skills.
• Ability to drive business growth while balancing operational excellence and profitability.