Operations Manager

EPOS Pte. Ltd.; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

EPOS Pte. Ltd. is seeking an Operations Manager in Kuala Lumpur to lead Merchant Operations and collaborate with internal departments including Sales, Customer Support, and Finance. The role requires a Bachelor’s Degree and 5–8 years in Operations or Sales Operations, with at least 3 years in a managerial position. Responsibilities include overseeing Merchant Operations activities, ensuring SLA compliance, and preparing operational reports. Strong analytical and people management skills are essential.

Qualifications

• Minimum 5–8 years of experience in Operations or related functions.
• Minimum 3 years in a managerial or team leadership role.
• Experience managing sales administration and operational workflows.

Responsibilities

• Lead and manage the overall Merchant Operations.
• Coordinate with Sales, Support, Finance, and Product teams.
• Prepare operational reports for the Country Manager.

Skills

People management

Stakeholder management

Analytical skills

Problem-solving

Operations management

Education

Bachelor’s Degree in Business Administration, Operations Management, or related field

Tools

Microsoft Office

Google Workspace

Job description

Operations Manager

Reports To: Country Manager

Department: Merchant Operations / Sales Operations

Location: Malaysia (KL & JB oversight)

Role Summary

The Operations Manager is responsible for leading and managing the overall Merchant Operations and Collaborate closely with internal departments including Sales, Customer Support, Finance, Product, and Technical/Deployment teams, as well as external vendors and business partners to ensure smooth operational execution and alignment with business objectives. Support cross-functional coordination, project implementation timelines, issue resolution, and operational improvement initiatives while proactively escalating critical operational matters and driving corrective action plans when necessary.

Key Responsibilities

1. Merchant Operations Management: Lead and oversee daily Merchant Operations activities across:

• Onboarding, Fulfillment, POS Operations, Project Support
• Ensure operational processes are executed accurately and within SLA timelines.
• Monitor merchant onboarding progress, deployment readiness, and issue resolution.
• Ensure smooth coordination between Sales, Support, Finance, Product, and technical teams when necessary.
• Drive operational consistency between KL and JB operations teams.
• Work closely with Sales Admin functions to ensure proper processing and documentation of sales-related activities.
• Identify process gaps, operational risks, and bottlenecks and improve SOPs.
• Track and analyze operations OKRs, merchant onboarding turnaround time, fulfillment timelines, deployment completion, productivity metrics, SLA performance.
• Prepare operational reports and business updates for Country Manager.

Key Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or related field.
• Minimum 5–8 years of experience in Operations, Sales Operations, Merchant Operations, or related functions.
• Minimum 3 years in a managerial or team leadership role.
• Strong people management and stakeholder management skills.
• Experience managing sales administration and operational workflows.
• Strong analytical, reporting, and problem-solving capabilities.
• Ability to manage multiple operational functions in a fast-paced environment.
• Proficient in Microsoft Office, Google Workspace, and operational systems/CRM tools.