Head of Operations, Employee Benefits – Group Insurance

Great Eastern; Kuala Lumpur; On-site; MYR 300,000 - 520,000; Full time

Job summary

Great Eastern in Malaysia is seeking a Head – Operations, Employee Benefits to lead the operational teams within the Group Insurance Department, including Policy Setup, Billing/Movement, Operations Support, and Voluntary/Endowment units. The role ensures service levels are met and client satisfaction is maintained.

You will drive end-to-end transformation, improve internal processes, and collaborate with SMT and business stakeholders to enhance efficiency, profitability, and digitalization,

Qualifications

• Degree in Business or any related qualifications.
• 10 years of related work experience preferably financial industry.
• Strong operational, negotiation, planning and leadership skills.
• Above average presentation and working skills in Microsoft Excel and Power Point.
• Knowledge in common working systems; G400, LA, and MBS.
• Knowledgeable in EB products and industry practices.

Responsibilities

• Maintain and improve SLAs and TATs for policy setup, billing, and operations support teams.
• Oversee the administration of the Voluntary and Endowment schemes with the respective team.
• Lead end-to-end transformation program with SMT and stakeholders to improve internal process efficiency and profitability.
• Monitor and review transformation performance to realize benefits timely.
• Drive digitalization, robotic process automation, and system automation to achieve SLAs, TATs, TWNS, NBEV and Persistency Ratios.

Skills

Operational leadership

Negotiation

Planning

Leadership

Excel

PowerPoint

Education

Bachelor Degree in Business or related

Tools

G400

LA

MBS

Job description

Great Eastern in Malaysia is seeking a Head – Operations, Employee Benefits to lead the operational teams within the Group Insurance Department, including Policy Setup, Billing/Movement, Operations Support, and Voluntary/Endowment units. The role ensures service levels are met and client satisfaction is maintained.

You will drive end-to-end transformation, improve internal processes, and collaborate with SMT and business stakeholders to enhance efficiency, profitability, and digitalization,