Assistant Manager, Customer Onboarding & Operations

Great Eastern; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

Great Eastern in Kuala Lumpur seeks an experienced professional to oversee CTB new business operations, billing, and endorsements, ensuring timely processing within SLAs and regulatory compliance. You will collaborate with underwriting, sales and IT teams, supervise junior staff, and drive process improvements and digitalization initiatives to scale the business.

Ideal candidates hold a bachelor’s degree and 4–6 years in financial life insurance or takaful, with strong Excel skills, detail

Qualifications

• Bachelor's degree and 4–6 years of relevant experience in financial Life Insurance / Takaful.
• Proficiency with MS Word, Excel and email applications.
• Details-minded, organized with good communication and interpersonal skills.
• Experience in process improvement and automation.
• Strong interpersonal, communication, and teamwork abilities.
• Excellent problem-solving, analytical and quantitative skills.
• Ability to work independently and make decisions when appropriate.
• Ability to plan, organize and implement new processes.
• Demonstrates initiative to improve current processes and adapt to changes.

Responsibilities

• Monitor and manage group business administration processes (Employee Benefit and Voluntary Scheme) within SLA.
• Coordinate with underwriting, sales and other stakeholders to resolve application issues promptly.
• Supervise and train junior staff in daily operations and performance feedback.
• Support process improvement and automation initiatives and SOP implementation.
• Engage in product development reviews and system enhancement projects.
• Provide periodic reports on delivery performance and risks to management.

Skills

Process improvement

Automation

Analytical skills

Communication skills

Interpersonal skills

Teamwork

Problem solving

Independent decision making

Planning & organizing

Innovativeness

Education

Bachelor's degree

Tools

MS Word

MS Excel

Email applications

Job description

Great Eastern in Kuala Lumpur seeks an experienced professional to oversee CTB new business operations, billing, and endorsements, ensuring timely processing within SLAs and regulatory compliance. You will collaborate with underwriting, sales and IT teams, supervise junior staff, and drive process improvements and digitalization initiatives to scale the business.

Ideal candidates hold a bachelor’s degree and 4–6 years in financial life insurance or takaful, with strong Excel skills, detail