Head of Logistics

BTI Executive Search Pte Ltd; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

BTI Executive Search Pte Ltd client seeks a Head of Logistics in Malaysia to lead end-to-end logistics, including warehousing, transportation, distribution, import/export, and international freight. Build scalable, cost-effective operations and maintain strong client and partner relationships.

The role covers customs clearance, trade compliance, and last-mile delivery, driving service, efficiency, and performance across multiple sites and teams in a fast-paced retail environment.

Qualifications

• 8+ years of relevant logistics/supply chain experience, including senior leadership responsibility.
• Strong experience in import/export, international freight, customs clearance, and trade documentation.
• Experience in retail, FMCG, e-commerce, or multi-site distribution preferred.

Responsibilities

• Develop and execute the company's overall logistics strategy.
• Lead warehouse, transportation, distribution, import/export, and last-mile delivery operations.
• Manage international shipments, freight forwarding, customs clearance, shipping documentation, and trade compliance.

Skills

Leadership

Strategic planning

Cost optimization

KPI management

Stakeholder management

Education

Bachelor's degree in Logistics or related field

Job description

Our client, a leading retailer in Malaysia, is seeking an experienced Head of Logistics to lead end-to-end logistics operations, covering warehousing, transportation, distribution, import/export, international freight, customs clearance, and last-mile delivery.

The role will be responsible for building efficient, cost-effective, compliant, and scalable logistics operations while maintaining strong relationships with key clients, suppliers, and logistics partners.

Key Responsibilities

• Develop and execute the company's overall logistics strategy in line with business objectives.
• Lead warehouse, transportation, distribution, import/export, and last-mile delivery operations.
• Manage international shipments, freight forwarding, customs clearance, shipping documentation, and trade compliance.
• Manage relationships with freight forwarders, shipping lines, customs agents, 3PL providers, and logistics partners.
• Optimize logistics routes, warehouse capacity, transportation costs, and delivery schedules.
• Build and maintain strong relationships with key clients and customers, ensuring service requirements and delivery commitments are met.
• Act as the key logistics contact for clients, providing shipment updates and resolving operational issues.
• Manage 3PL and logistics vendors, including contracts, pricing, SLAs, and performance.
• Drive logistics cost optimization while maintaining service and customer experience.
• Monitor KPIs including on-time delivery, fulfillment accuracy, logistics cost, shipment lead time, inventory accuracy, and service performance.
• Ensure accurate import/export documentation and compliance with applicable customs and trade regulations.
• Drive process improvements and effective use of systems, and logistics technology.
• Work closely with Operations, Supply Chain, Procurement, Finance, Sales, Merchandising, and E-commerce teams.
• Lead, coach, and develop the logistics team to achieve operational excellence.

Requirements

• Bachelor's degree in Logistics, Supply Chain, Business, Operations, or related field.
• 8+ years of relevant logistics/supply chain experience, including senior leadership responsibility.
• Strong experience in import/export, international freight, customs clearance, and trade documentation.
• Experience in retail, FMCG, e-commerce, or multi-site distribution preferred.
• Proven experience managing 3PLs, freight forwarders, customs agents, and logistics vendors.
• Strong track record in cost optimization, process improvement, and KPI management.
• Excellent client management and stakeholder management skills.
• Strong leadership, negotiation, analytical, and problem-solving capabilities.
• Good knowledge of logistics systems.
• Commercially driven with a strong focus on customer service and operational excellence.