Head of Food & Beverage Experience & Growth

CROWNE PLAZA KLCC; Kuala Lumpur; On-site; MYR 300,000 - 540,000; Full time

Job summary

Crowne Plaza KLCC in Kuala Lumpur is seeking a Director of Food & Beverage to lead all F&B operations across outlets, ensuring exceptional guest experiences and high standards of quality, service, and hygiene. You will drive revenue, manage budgets, and mentor senior F&B teams to deliver on-brand service.

The role requires a strategic mindset, strong financial acumen, and proven leadership in hospitality. Excellent communication and a hands-on approach are essential to succeed in this dynamic

Qualifications

• Bachelor’s Degree in Hospitality Management or related field.
• Minimum 8-10 years of experience in F&B operations, with at least 3-5 years in a senior leadership role.
• Strong leadership and team management skills.
• Solid financial and business acumen.
• Excellent communication and interpersonal skills.
• Knowledge of food safety standards (HACCP, etc.).

Responsibilities

• Oversee daily operations of all F&B outlets (restaurants, bars, banquet, in-room dining).
• Ensure service standards are consistently met in line with brand expectations.
• Monitor food quality, presentation, and service delivery.
• Develop and manage F&B budgets, forecasts, and financial plans.
• Drive revenue growth and profitability through strategic planning.
• Monitor costs (food cost, beverage cost, labor cost) and implement cost-control measures.
• Lead, coach, and develop F&B team members and managers.
• Ensure proper staffing levels and succession planning.
• Foster a positive and high-performance work environment.
• Ensure high levels of guest satisfaction and handle VIP/complaints professionally.
• Continuously improve service standards and guest engagement.
• Ensure compliance with food safety, hygiene, and health regulations.
• Maintain cleanliness and safety standards in all F&B areas.
• Develop innovative concepts, promotions, and menus.
• Collaborate with Sales & Marketing for events and campaigns.
• Analyze market trends and competitor activities.
• Oversee purchasing, stock control, and supplier relationships.
• Ensure proper inventory management and minimize wastage.

Skills

Leadership

Team management

Communication

Strategic thinking

Financial management

Customer focus

Problem solving

Education

Bachelor’s Degree in Hospitality Management or related field

Job description

Crowne Plaza KLCC in Kuala Lumpur is seeking a Director of Food & Beverage to lead all F&B operations across outlets, ensuring exceptional guest experiences and high standards of quality, service, and hygiene. You will drive revenue, manage budgets, and mentor senior F&B teams to deliver on-brand service.

The role requires a strategic mindset, strong financial acumen, and proven leadership in hospitality. Excellent communication and a hands-on approach are essential to succeed in this dynamic