Executive Leader, Food & Beverage Excellence

Crowne Plaza Kuala Lumpur City Centre; Kuala Lumpur; On-site; MYR 250,000 - 420,000; Full time

Job summary

Crowne Plaza Kuala Lumpur City Centre is seeking a strategic and dynamic senior leader to head Food & Beverage. You will guide operations across restaurants, bars, banquets, and in-room dining, ensuring exceptional quality and memorable guest experiences.

Lead a high-performing team, manage budgets and financial targets, and collaborate with Sales, Marketing, and Culinary to drive growth and innovation in dining concepts.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 8–10 years of progressive F&B experience, preferably in upscale or international hotel brands.
• Minimum 3–5 years of leadership in a senior F&B role (Director/Assistant Director).
• Proven ability to drive revenue growth, profitability, and achieve departmental targets.
• Strong knowledge of F&B operations, service standards, menu development, and cost control.
• Experience budgeting, forecasting, financial analysis, and strategic planning.
• Excellent leadership, communication, and people-management skills.
• Strong guest relations and service recovery capabilities.

Responsibilities

• Provide strategic direction for all F&B operations including restaurants, bars, banquets, and in-room dining.
• Ensure consistent delivery of high food quality, service standards, and guest experiences.
• Oversee daily operations for efficiency, productivity, and brand compliance.
• Collaborate with Executive Chef to maintain menus and dining concepts.
• Maintain cleanliness, hygiene, and readiness across outlets.
• Develop budgets, forecasts, plans, and financial objectives.
• Lead and develop F&B managers and teams, fostering growth.
• Drive revenue growth through pricing, promotions, and cost management.
• Monitor guest feedback and service performance; implement improvements.
• Plan major events and coordinate with other departments.
• Ensure compliance with HACCP, safety, and regulatory requirements.
• Support recruitment, training, succession planning, and performance management.

Skills

Strategic leadership

P&L management

Financial analysis

Guest experience

Team development

Negotiation

Operations management

Education

Bachelor's degree in Hospitality Management

Tools

POS systems

MS Office

Job description

Crowne Plaza Kuala Lumpur City Centre is seeking a strategic and dynamic senior leader to head Food & Beverage. You will guide operations across restaurants, bars, banquets, and in-room dining, ensuring exceptional quality and memorable guest experiences.

Lead a high-performing team, manage budgets and financial targets, and collaborate with Sales, Marketing, and Culinary to drive growth and innovation in dining concepts.