Senior Analyst | Backend Solutions (Investment Solutions)

EPF Malaysia; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

EPF Malaysia is seeking a Senior Analyst in Investment Solutions to analyse, design, implement and support investment systems. The role involves evaluating business and technical requirements, collaborating with business, technology teams, and external parties to translate needs into scalable solutions, and driving continuous process improvements through system upgrades and new deployments.

The position requires strong project management, stakeholder engagement, and ITIL-aligned operations to

Qualifications

• Bachelor's degree in IT or equivalent recognized by government.
• 7–10 years of relevant experience.
• Broad knowledge in application management, product solution, and design.

Responsibilities

• Provide stable IT solutions and resolve incidents, ensuring performance and integration health.
• Lead requirement analysis and translate business needs into functional specifications.
• Lead system enhancements, integrations, and change requests from design to deployment.
• Manage projects within scope, timeline, and budget; identify risks and issues with mitigations.
• Coordinate cross-functional teams and vendors to deliver high-quality solutions.
• Advise on system capabilities, governance, and best practices with stakeholders.

Skills

System analysis

Stakeholder management

ITIL processes

Project management

Software development lifecycle

Education

Bachelor's Degree in Information Technology

Tools

SQL

Scripting

System integration

Job description

Senior analyst in Investment Solutions responsible for analysing, designing, implementing & supporting EPF investment systems.

The role is responsible for evaluating business and technical system suitability, collaborating with cross-functional teams from business, technology teams and external parties to translate requirements into effective, scalable solutions. The role also drives continuous process and systems improvement by designing enterprise-aligned solutions and ensuring seamless execution through the supervision of system upgrades, enhancements, and new installations.

JOB RESPONSIBILITIES

Primary Responsibilities

1. Application Support & Maintenance

• Deliver stable, high-performing IT solutions, champion ongoing improvements, and resolve incidents autonomously on critical issues.
• Monitor and optimize system performance, stability, and integration health.
• Adopt ITIL management processes – Incident, Problem, Change and lead root‑cause analysis and implement long‑term fixes to prevent recurring incidents.

2. Application Development

• Lead requirement analysis and translate business needs into clear functional and technical specifications.
• Ensure application development is developed in accordance with the business requirements, internal controls, and audit processes.
• Hold ultimate accountability for the quality, compliance, and timely delivery of application development.
• Recommend and implement system improvements to enhance efficiency and user experience.

3. Project & Solution Deliveries

• Lead delivery of system enhancements, integrations, and change requests from design to deployment.
• Assess solution feasibility, system impact, and dependencies to recommend optimal approaches.
• Coordinate cross-functional teams and vendors to ensure timely and high-quality delivery.
• Collaborate with 3rd parties and external parties in system integration for seamless integration across the enterprise landscape, requirements, solutioning and troubleshooting.

4. Project Management

• Manage assigned projects or workstreams, ensuring delivery within scope, timeline, and budget.
• Identify and manage project risks, issues, and changes with proper mitigation plans.
• Proactively communicate project status, risks, and achievement to management & stakeholders.
• Facilitate workshops, technical discussions, and UAT sessions for smooth project execution.
• Build and nurture strong working relationships across EPF, including users, management, external vendors and advisors.
• Provide advisory support on system capabilities, limitations, and best practices.
• Manage system configurations, access controls, and environment readiness.
• Manage vendor performance, SLA compliance, and contribute to knowledge-sharing and team development.

Secondary Responsibilities

• Support the HOU in budget planning and cost management for system maintenance, upgrades, and project deployments.
• Manage vendor performance, service-level agreements (SLAs), and contract negotiations.

2. Stakeholder Management

• Ensure that all solutions are compliant, integrated, and aligned with organizational priorities.
• Resolve escalated issues and ensure stakeholder satisfaction.Facilitate alignment between business needs and technical solutions to support informed decision-making.

JOB REQUIREMENTS

• Passed the Malay Language (including oral test) at Sijil Pelajaran Malaysia (SPM) level.
• Possess a Bachelor's Degree in Information Technology, or an equivalent qualification in a relevant field recognized by the Government.
• Minimum 7 - 10 years of relevant experience.
• Broad and/or in depth knowledge in application management knowledge, product solution, and application design (software/hardware requirements, network, system functionalities, security, process & policies.
• Experience in analysing application functionality, solution designing, integration, scripting and reporting.
• Understanding of EPF product systems & processes, security roles, DB concepts, and system architecture.

PLACEMENT

Investment Solutions Section, Digital Enterprise Solutions Department

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL, and only shortlisted candidates will be called for an interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF within 2 MONTHS after the closing date of the advertisement.