Head of Digital (Consumer Business)

Menara Maxis; Malaysia; On-site; MYR 180,000 - 240,000; Full time

Job summary

Maxis, Malaysia's leading integrated telco, seeks a senior digital leader to develop and execute digital strategies across all channels. You will lead cross-functional teams, translating business goals into actionable digital initiatives and driving growth through data-driven customer experiences.

You will stay ahead of emerging technologies, measure impact with robust analytics, and foster collaboration with IT, product, sales, and service units to deliver seamless online-to-offline journeys.

Qualifications

• Proven senior digital leadership with measurable impact on business growth.
• Strong understanding of digital technologies and customer experience principles.
• Experience translating business goals into actionable digital initiatives.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Lead development and execution of a comprehensive digital strategy across channels.
• Drive digital growth and optimize end-to-end customer journeys.
• Collaborate with IT, product, sales and service teams to align digital initiatives.
• Leverage data-driven insights to identify and address customer pain points.
• Stay ahead of emerging technologies and integrate cutting-edge solutions.
• Monitor analytics and report on impact of digital initiatives.

Skills

Senior digital leadership

Telecommunications experience

Digital technologies

Strategic thinking

Communication

Team leadership

Education

Bachelor's degree in Business/Marketing/Digital Technologies

Job description

Why does this job exist and why is it critical?

Job Summary You will lead the development and execution of digital strategies to deliver seamless, data-driven customer experiences across all digital channels. Additionally, you will collaborate cross-functionally to drive digital growth, integrate emerging technologies, and continuously optimize the end-to-end digital journey.

Responsibilities

• Lead the formulation and execution of a comprehensive digital strategy to enhance the digital journey for customers, ensuring a seamless and personalized experience across all digital touchpoints.
• Drive initiatives to enhance the overall digital customer experience – providing an effortless experience for consumer, leveraging data-driven insights to identify and address pain points in the customer journey.
• Drive capabilities building on digital platform, industrialize capabilities and provide a robust platform for new growth
• Drive the integration of digital channels to provide customers seamless transitions between online and offline touchpoints.
• Own growth through digital channels from acquisition, base management, engagement and retention.
• Foster collaboration across divisions, working closely with Consumer Business (product owners), IT (developers), Sales & Service (sales, customer service), and other relevant teams to integrate digital solutions and ensure a cohesive customer experience.
• Stay abreast of emerging technologies and trends in the digital space, evaluating their relevance and overseeing the integration of cutting-edge solutions to optimize digital channels.
• Implement robust analytics and reporting mechanisms to measure the effectiveness of digital initiatives, utilizing data to make informed decisions and continuously improve the digital customer journey.

Qualifications

• Proven experience in a senior digital leadership role, preferably within the telecommunications industry.
• Strong understanding of digital technologies, customer experience principles, and e-commerce strategies.
• Demonstrated success in developing and executing digital strategies that drive business objectives.
• Strategic thinker with the ability to translate business goals into actionable digital initiatives.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Exceptional leadership and team management skills, with a track record of building and developing high-performing teams.
• Education Bachelor's degree in a relevant field (e.g., Business, Marketing, Digital Technologies); advanced degree or relevant certifications are a plus.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people.

Visit our careers page to learn more about #LifeAtMaxis. #SimplyMaxis Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are 'Keep It Simple', 'Focus On Real Customer Needs', 'Go For Gold', and 'Celebrate Winning Together'. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.