Head of Digital Growth & Customer Experience

Menara Maxis; Malaysia; On-site; MYR 180,000 - 240,000; Full time

Job summary

Maxis, Malaysia's leading integrated telco, seeks a senior digital leader to develop and execute digital strategies across all channels. You will lead cross-functional teams, translating business goals into actionable digital initiatives and driving growth through data-driven customer experiences.

You will stay ahead of emerging technologies, measure impact with robust analytics, and foster collaboration with IT, product, sales, and service units to deliver seamless online-to-offline journeys.

Qualifications

• Proven senior digital leadership with measurable impact on business growth.
• Strong understanding of digital technologies and customer experience principles.
• Experience translating business goals into actionable digital initiatives.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Lead development and execution of a comprehensive digital strategy across channels.
• Drive digital growth and optimize end-to-end customer journeys.
• Collaborate with IT, product, sales and service teams to align digital initiatives.
• Leverage data-driven insights to identify and address customer pain points.
• Stay ahead of emerging technologies and integrate cutting-edge solutions.
• Monitor analytics and report on impact of digital initiatives.

Skills

Senior digital leadership

Telecommunications experience

Digital technologies

Strategic thinking

Communication

Team leadership

Education

Bachelor's degree in Business/Marketing/Digital Technologies

Job description

Maxis, Malaysia's leading integrated telco, seeks a senior digital leader to develop and execute digital strategies across all channels. You will lead cross-functional teams, translating business goals into actionable digital initiatives and driving growth through data-driven customer experiences.

You will stay ahead of emerging technologies, measure impact with robust analytics, and foster collaboration with IT, product, sales, and service units to deliver seamless online-to-offline journeys.