Head of Delivery – ERP Project Implementation

iDynamics Software Sdn Bhd; Kuala Lumpur; On-site; MYR 240,000 - 320,000; Full time

Job summary

iDynamics Software Sdn Bhd is seeking a strategic Head of Delivery to lead and scale the ERP project delivery team, focusing on Oracle NetSuite implementations and related digital transformations across industries. You will oversee end-to-end delivery, drive process improvements, and collaborate with cross-functional teams to ensure client satisfaction, profitability, and operational efficiency.

This leadership role emphasizes governance, risk management, and scalable delivery capabilities

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related fields.
• 8+ years of ERP project delivery experience, with at least 3 years in senior leadership or program management.
• Proven experience with Oracle NetSuite or similar cloud ERP platforms.

Responsibilities

• Lead ERP Delivery Team incl. project managers, consultants, and tech leads.
• Oversee full delivery lifecycle from kickoff to go-live and post-implementation support.
• Develop and improve project delivery methodologies and best practices.
• Collaborate with Sales, Solutioning, and Product teams for delivery feasibility and planning.
• Escalate major project issues and ensure contractual obligations are met.
• Monitor project financials, timelines, and resource allocations to maintain margins.
• Drive governance tools, documentation standards, and progress reporting frameworks.
• Scale delivery capabilities, including non-ERP delivery for SaaS and integrations.
• Foster a high-performance, client-centric delivery culture.

Skills

ERP delivery leadership

Oracle NetSuite

PM Certification

Stakeholder management

Team mentorship

Budgeting & forecasting

Communication & negotiation

Risk management

Education

Bachelor’s degree in CS/IS/Engineering/Business

Tools

Middleware / integration tools

Finance systems

Job description

Head of Delivery – ERP Project Implementation

We are seeking a strategic and hands-on Head of Delivery to lead and scale our ERP implementation delivery team. The ideal candidate will be responsible for ensuring the successful planning, execution, and delivery of ERP (primarily Oracle NetSuite) and related digital transformation projects across diverse industries. This role oversees both ERP and non-ERP delivery functions and works closely with cross-functional teams to ensure customer satisfaction, project profitability, and operational efficiency.

Key Responsibilities:

• Lead, manage, and mentor the ERP Delivery Team including project managers, consultants, and technical leads.
• Oversee the full delivery lifecycle of ERP implementation projects — from kickoff to go-live and post-implementation support.
• Develop, enforce, and continuously improve project delivery methodologies and best practices.
• Collaborate with Sales, Solutioning, and Product teams to ensure delivery feasibility and resource planning.
• Act as the escalation point for major project issues, ensuring client expectations and contractual obligations are met.
• Monitor project financials, timelines, and resource allocations to maintain margin targets and delivery efficiency.
• Drive adoption of project governance tools, documentation standards, and progress reporting frameworks.
• Provide leadership and vision in scaling delivery capabilities, including building non-ERP delivery teams for other SaaS and integration projects.
• Foster a high-performance, accountable, and client-centric delivery culture.

Requirements:

• Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business, or related fields.
• 8+ years of experience in ERP project delivery, with at least 3 years in a senior leadership or program management role.
• Proven experience with Oracle NetSuite or similar cloud ERP platforms is required.
• Experience delivering SaaS or digital transformation projects across multiple industries is a strong plus.

Technical & Professional Skills:

• Deep understanding of ERP project lifecycles (requirement gathering, solution design, configuration, testing, deployment).
• Strong project and program management capabilities (PMP, Agile, or PRINCE2 certification is a plus).
• Familiarity with middleware/integration tools, finance systems, or e-invoicing solutions is advantageous.

Leadership & Soft Skills:

• Exceptional leadership, team development, and stakeholder management skills.
• Ability to manage multiple projects concurrently with strong decision-making under pressure.
• Excellent communication, negotiation, and conflict resolution skills.
• Customer-focused with a strong sense of ownership and accountability.

Preferred Traits:

• Strong business acumen and ability to align delivery with customer business goals.
• Passion for technology, process optimization, and continuous improvement.
• Comfortable navigating both structured enterprise environments and high-growth agile teams.