Head of Credit Operations Strategy & Oversight

Bank Islam; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Bank Islam in Malaysia seeks a Manager, Strategy, Planning & Oversight Assurance within Credit Operations to lead retail collections, recovery, and write-off activities. You will set strategy, monitor portfolio performance, and drive continuous improvement, while ensuring regulatory compliance and staff development.

You will oversee budgeting and stakeholder engagement, coordinate with Risk, Finance, IT and HR, and steer initiatives to protect portfolio quality and drive efficiency across the

Qualifications

• Experience leading collections and recovery operations in a financial services setting.
• Ability to manage portfolios, monitor delinquency trends, and drive recovery outcomes.
• Strong stakeholder engagement and cross-functional collaboration.
• Knowledge of regulatory requirements and governance standards.
• Proven capability to lead and develop teams for results.

Responsibilities

• Establish and execute collections and recovery strategy to minimize credit losses.
• Own portfolio quality and manage delinquency trends with accountability for outcomes.
• Drive improvements across processes, systems, and customer engagement models.
• Coach and develop leadership team; plan staffing and succession.
• Monitor budgets, performance metrics, and operational risks with mitigation actions.
• Collaborate with Risk, Finance, IT, HR, and other units on strategic matters.

Skills

Strategic leadership

Portfolio management

Stakeholder management

Regulatory awareness

People development

Tools

Volare

CBS

Job description

Bank Islam in Malaysia seeks a Manager, Strategy, Planning & Oversight Assurance within Credit Operations to lead retail collections, recovery, and write-off activities. You will set strategy, monitor portfolio performance, and drive continuous improvement, while ensuring regulatory compliance and staff development.

You will oversee budgeting and stakeholder engagement, coordinate with Risk, Finance, IT and HR, and steer initiatives to protect portfolio quality and drive efficiency across the