Director, Credit Collections & Recovery Strategy

Bank Islam Malaysia Berhad; Kuala Lumpur; Vor Ort; MYR 180.000 - 240.000; Vollzeit

Zusammenfassung

Bank Islam Malaysia Berhad in Kuala Lumpur seeks a Manager, Strategy, Planning & Oversight Assurance, Credit Operations to lead and oversee Retail Collections & Recovery operations. You will drive performance, ensure compliance, and steer strategic initiatives across portfolio segments.

The role requires strong leadership, budget oversight, and the ability to coordinate cross-functional teams while delivering on regulatory requirements and organizational objectives.

Aufgaben

• Establish and execute enterprise-wide collections and recovery / Write off to optimize recovery outcomes and minimize credit losses.
• Own and manage portfolio quality, delinquency trends, recovery / Write off collection with accountability for outcomes against approved targets.
• Drive continuous improvement initiatives across systems, processes, segmentation strategies, and customer engagement models.
• Identify underperformance and implement immediate coaching, intervention, and corrective action plans.
• Identify manpower shortages and workload imbalances through ACR reviews and operational assessments.
• Support staff recognition, succession planning, and talent visibility initiatives.

Kenntnisse

Leadership

Strategic planning

Budgeting

People management

Regulatory compliance

Tools

Volare

CBS

Jobbeschreibung

Bank Islam Malaysia Berhad in Kuala Lumpur seeks a Manager, Strategy, Planning & Oversight Assurance, Credit Operations to lead and oversee Retail Collections & Recovery operations. You will drive performance, ensure compliance, and steer strategic initiatives across portfolio segments.

The role requires strong leadership, budget oversight, and the ability to coordinate cross-functional teams while delivering on regulatory requirements and organizational objectives.