Head of Consumer Collections – Secured Lending

Alliance Bank Malaysia Berhad; Subang Jaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

Alliance Bank Malaysia Berhad is seeking a Senior Executive Consumer Collections to lead and support collections activities for secured lending. The role reports to the appropriate heads and involves managing portfolios, ensuring compliance with GP3 guidelines and driving NPL reductions.

The successful candidate will oversee day-to-day collections operations, provide guidance to frontline staff, and deliver timely MIS and reports while maintaining high ethical standards and customer service.

Qualifications

• Good Negotiation Skill.
• Product knowledge.
• Good Computer knowledge.

Responsibilities

• Ensure optimum coverage of accounts under portfolio assigned.
• Correctly advise borrowers on amount to pay and the repercussions of default.
• Manage payment arrangements and options to pay (e.g., postdated cheques, debt restructuring).
• Ensure timely issuance of instructions to discontinue/withhold legal action and compliance with processes.
• Deliver timely reports and MIS and provide feedback to relevant departments.

Skills

Good Negotiation Skill

Product knowledge

Good Computer knowledge

Job description

Alliance Bank Malaysia Berhad is seeking a Senior Executive Consumer Collections to lead and support collections activities for secured lending. The role reports to the appropriate heads and involves managing portfolios, ensuring compliance with GP3 guidelines and driving NPL reductions.

The successful candidate will oversee day-to-day collections operations, provide guidance to frontline staff, and deliver timely MIS and reports while maintaining high ethical standards and customer service.