Senior Consumer Collections Leader – Secured Lending

Alliance Bank; Subang Jaya; On-site; MYR 72,000 - 110,000; Full time

Job summary

Alliance Bank seeks a seasoned Collections professional to lead delinquent account management and drive recovery targets. The role emphasizes adherence to regulatory guidelines and efficient process execution within the collections function.

Responsibilities include coordinating with internal teams, handling customer inquiries, and ensuring accurate MIS reporting while maintaining high standards of compliance and service quality.

Qualifications

• Good negotiation skills and product knowledge are essential.
• Strong computer literacy and familiarity with banking processes.
• Knowledge of Malaysian banking laws and processes is advantageous.

Responsibilities

• Manage delinquent accounts and optimize collections performance.
• Coordinate with internal and external stakeholders to enforce collection strategies.
• Ensure compliance with relevant banking regulations and internal policies.
• Provide timely reporting and feedback to management on collection performance.
• Support audits and process improvements within the Collections function.

Skills

Negotiation Skill

Product knowledge

Computer literacy

Job description

Alliance Bank seeks a seasoned Collections professional to lead delinquent account management and drive recovery targets. The role emphasizes adherence to regulatory guidelines and efficient process execution within the collections function.

Responsibilities include coordinating with internal teams, handling customer inquiries, and ensuring accurate MIS reporting while maintaining high standards of compliance and service quality.