Consumer Collections - (Subang Jaya)

Alliance Bank Malaysia Berhad; Subang Jaya; Presencial; MYR 42.000 - 66.000; Tempo integral

Resumo da vaga

Alliance Bank Malaysia Berhad seeks an experienced collections professional to lead the recovery of consumer non-performing loans and mortgage portfolios. You will implement action plans to minimise losses, attend inbound calls, update documents in the DMS, verify signatures, and coordinate settlements with customers and lawyers.

Ideal candidates have at least 2 years in NPL/mortgage collections, a diploma, and solid knowledge of the Malaysian legal framework.

Qualificações

• At least 2 years experience in NPL/Mortgage Collections.
• Fresh graduates are encouraged to apply.
• Candidate with banking/finance experience will have added advantage.

Responsabilidades

• Implement action plan to minimise collection losses and maximise recoveries.
• Attend inbound calls from Collections general line promptly.
• Update all cheques, letters and faxes into DMS within the same day.
• Perform signature verification of documents sent by borrowers.
• Manage post-auction portfolio collections and review performance.
• Liaise with lawyers to plan solutions to enhance collection of accounts.
• Negotiate settlements with customers and review settlements.
• Oversee management and recovery of Consumer Non-Performing Loans/Mortgage Loans.

Conhecimentos

NPL collections

Mortgage collections

Banking knowledge

Legal system knowledge

Formação

Diploma in any field

Descrição da vaga

Implement action plan to minimise collection losses and maximise recoveries

1. Attend to all inbound calls from Collections general line within promptly

2. Updates all cheques received into DMS within the same day

3. Updates all inward letters, faxes etc into DMS within the same day

4. Perform signature(s)’ verification of all documents sent by borrowers

5. Raise maintenance all requests for (post verifications) :

a) Change of contact info

b)Appointment of 3rd party to make enquiry into account

c)Deceased Status updating

d)Bankrupt Status updating

Management of Post Auction portfolio by way of timely collections of auction proceeds

Analyse and review weekly / monthly performance of Auction and provide corrective measures

Liaise with lawyers, regarding specific cases and/or to plan solutions to enhance collection of accounts

Negotiate with customers on settlement of account, whenever necessary

Review settlement of accounts

Responsible for the management and recovery of Consumer Non-Performing Loans/Mortgage Loan

Requirements:

At least 2 years experiences in NPL/Mortgage Collections, will be added advantage. Fresh Graduates are encourage to apply as well.

Preferably with a minimum Diploma in any field.

Candidate with related working experience in banking/ finance, especially with experience in collections and related legal matters will have added advantage.

Good judgement and possess good knowledge of the Malaysian legal system.

Fresh Graduates are encourage to apply.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have credit collections experience?
• Which of the following languages are you fluent in?

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.

About Alliance Bank Malaysia Berhad

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.