Collections Operations Lead

Proton; Subang Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Proton in Malaysia is seeking a Collection Operations professional to support end-to-end collection processes across pre-delinquency to recovery. You will supervise collection activities, ensure timely follow-ups and adherence to SOPs, and coordinate with external agencies where needed.

The role requires a bachelor’s degree and at least 5 years in financial services operations, with hands-on experience in collection, recovery or asset management within lending institutions.

Qualifications

• Bachelor's degree or above in Finance, Economics, Management, Business Administration or related field.
• Strong numerical and analytical abilities to interpret collection performance.

Responsibilities

• Support end-to-end collection processes from pre-delinquency to recovery.
• Supervise collection activities and ensure timely follow-up per SOPs.
• Coordinate with external agencies and vendors; monitor performance against targets.
• Conduct regular performance reviews and coach team members.

Skills

Numerical & analytical skills

Customer negotiation

Communication skills

Excel proficiency

Supervisory experience

Education

Bachelor's degree or above

Tools

Excel

Lending systems

Job description

Proton in Malaysia is seeking a Collection Operations professional to support end-to-end collection processes across pre-delinquency to recovery. You will supervise collection activities, ensure timely follow-ups and adherence to SOPs, and coordinate with external agencies where needed.

The role requires a bachelor’s degree and at least 5 years in financial services operations, with hands-on experience in collection, recovery or asset management within lending institutions.