HEAD, EXAMINATION DEPARTMENT

KPJ Healthcare University; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a senior Examination Operations Lead to oversee all facets of the Examination Department. You will supervise staff, govern schedules, coordinate paper setting, and ensure secure handling of exam materials while maintaining academic integrity.

The role requires a Bachelor in Education/Administration (Master’s preferred), at least 5 years in academic management, and strong knowledge of examination policies. Expect collaboration with multiple departments and audits.

Qualifications

• Minimum 5 years of experience in academic or examination management.
• Strong understanding of examination regulations and policies.

Responsibilities

• Lead and manage the overall operations of the Examination Department.
• Supervise examination staff and provide guidance on roles and responsibilities.
• Oversee preparation and approval of examination schedules and timetables.
• Coordinate with academic departments for paper setting and moderation.
• Ensure timely and secure printing, storage, and distribution of exam papers.
• Ensure proper logistics for exam venues and invigilation arrangements.
• Address and resolve examination irregularities or misconduct cases.
• Monitor examination proceedings to uphold academic integrity.
• Review and validate examination results before official release.
• Lead the preparation of reports and documentation for the Examination Board.
• Formulate and update examination policies and procedures.
• Conduct periodic audits to evaluate examination processes.
• Liaise with academic departments, faculty, and administrative units.
• Handle examination-related queries from students and staff.
• Provide support during audits, inspections, and academic reviews.

Skills

Leadership

Analytical thinking

Decision making

Problem solving

Record-keeping

Confidentiality

Communication

Education

Bachelor degree in Education/Administration or related field

Master’s degree (added advantage)

Tools

Academic management systems

Microsoft Office (Word, Excel, PowerPoint)

Student information/exam management systems

Job description

Job Description

Leadership and Management: Lead and manage the overall operations of the Examination Department. Supervise examination staff and provide guidance on roles and responsibilities. Ensure compliance with institutional and regulatory requirements.

Examination Planning and Execution: Oversee the preparation and approval of examination schedules and timetables. Coordinate with academic departments for paper setting and moderation. Ensure timely and secure printing, storage, and distribution of exam papers.

Examination Conduct and Monitoring: Ensure proper logistics for exam venues and invigilation arrangements. Address and resolve any examination irregularities or misconduct cases. Monitor examination proceedings to uphold academic integrity.

Result Management and Reporting: Review and validate examination results before official release. Ensure accurate result processing and address discrepancies as needed. Lead the preparation of reports and documentation for the Examination Board.

Policy Development and Compliance: Formulate and update examination policies and procedures. Ensure alignment with accreditation and quality assurance standards. Conduct periodic audits to evaluate examination processes.

Stakeholder Communication and Support: Liaise with academic departments, faculty, and administrative units. Handle examination-related queries from students and staff. Provide support during audits, inspections, and academic reviews.

Job Requirement

Education: Bachelor degree in Education, Administration, or a related field. Master’ degree qualification is an added advantage.

Knowledge and Experiences: Minimum 5 years of experience in academic or examination management. Proven leadership in managing academic or administrative units.

Skills & Competencies: Excellent understanding of examination regulations and academic policies. Strong analytical, decision-making, and problem-solving abilities. Proficient in Microsoft Office (Word, Excel, PowerPoint), academic management systems. High integrity, confidentiality, and professionalism.

Technical skills required: Proficiency in Microsoft Office (Word, Excel, PowerPoint). Experience with student information or examination management systems. Special skills required: High attention to detail and accuracy in record-keeping. Ability to maintain confidentiality of examination documents and data.

Personal attributes: Leadership-Oriented – Capable of guiding and inspiring a team with strategic direction. Integrity and Ethics – Maintains confidentiality and upholds academic honesty. Detail-Oriented – Ensures accuracy and thoroughness in all examination processes. Decisive and Accountable – Makes informed decisions and takes ownership of outcomes. Analytical Thinker – Applies logic and critical thinking to resolve complex issues. Calm Under Pressure – Maintains composure and control in high-stakes situations. Professional Demeanor – Demonstrates tact, diplomacy, and respect in all interactions. Strong Communication Skills – Clearly articulates policies and procedures to various stakeholders. Collaborative – Works effectively with internal departments and external bodies. Adaptable – Responds flexibly to changes in policy, technology, or academic requirements.

About KPJ Healthcare Berhad

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.