Head Concierge: Kuala Lumpur Insider

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 89,000 - 156,000; Full time

Job summary

Regent Kuala Lumpur is looking for a Chief Concierge to lead its concierge team, acting as the guest's trusted guide to the city with insider recommendations and personalised services. Ideal candidates hold Les Clefs d'Or membership or equivalent and bring deep Kuala Lumpur knowledge.

You will oversee daily operations, coordinate with departments, and ensure exceptional guest experiences through high-level service and authentic local insights.

Qualifications

• Fluent English required; other languages an advantage.
• Familiarity with OPERA or similar hotel booking systems.

Responsibilities

• Supervise and mentor the concierge team, providing training and performance evaluations.
• Develop local Kuala Lumpur knowledge and personal recommendations for guests.
• Address and resolve guest requests and issues with poise and care.

Skills

Fluent English

OPERA familiarity

Education

Diploma or equivalent

Tools

OPERA

Job description

Regent Kuala Lumpur is looking for a Chief Concierge to lead its concierge team, acting as the guest's trusted guide to the city with insider recommendations and personalised services. Ideal candidates hold Les Clefs d'Or membership or equivalent and bring deep Kuala Lumpur knowledge.

You will oversee daily operations, coordinate with departments, and ensure exceptional guest experiences through high-level service and authentic local insights.