Hands-on PC & Notebook Hardware Support Engineer

ASUS

Kuala Lumpur

On-site

MYR 47,000 - 80,000

Full time

3 days ago

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Job summary

ASUS is seeking a hands-on Product Technical Support Engineer to provide technical support for ASUS PC and notebook products. You will work with Authorized Service Centres, service partners and internal teams to diagnose issues, perform root cause analysis and communicate clear solutions.

The role requires strong hardware troubleshooting skills, the ability to manage multiple cases within SLA, and effective communication in English.

Qualifications

Diploma or Bachelor's Degree in a tech field.
Minimum 2 years in Technical/Product Support or related IT hardware environment.
Strong PC/notebook hardware knowledge and troubleshooting skills.
Experience with service centres, RMA/warranty processes is a plus.
Good written and spoken English; clear communication to various stakeholders.

Responsibilities

Provide technical support to ASUS Authorized Service Centres and partners via ticketing system within SLA.
Diagnose and troubleshoot PC/notebook hardware issues; identify faults and corrective actions.
Conduct root cause analysis for complex issues and coordinate solutions with teams.
Monitor cases, ensure follow-up, escalation and closure.
Review repair and product data to identify recurring issues and improvements.
Prepare technical support and product performance reports.
Conduct site visits to investigate issues and gather information for solutions.
Develop technical materials and provide training to service centres, call centres and enterprise customers.
Collaborate with partners and internal stakeholders to improve service quality.