Guest Services & In-Room Dining Team Member

Amari Kuala Lumpur; Kuala Lumpur; On-site; MYR 27,000 - 45,000; Full time

Job summary

Amari Kuala Lumpur is seeking a customer-focused F&B service professional to support guest dining experiences and In-room Dining services. You will welcome guests, assist with seating, and serve food and beverages to high standards, while upselling where appropriate.

Responsibilities include handling reservations, cashiering, daily sales records, and assisting with events and function rooms. The role requires a friendly attitude and strong teamwork, with local residency in Malaysia.

Qualifications

• High school diploma or equivalent.
• Experience in food and beverage service preferred.
• Local Malaysia resident preferred.

Responsibilities

• Know the food menu and promotions including preparation times, cooking methods, main ingredient and side dishes for the outlet(s) assigned.
• Welcome guests and assist in seating procedures.
• Supervises and participates in serving food & beverage according to standards.
• Assists the Host/ess in organizing reservations and table assignments.
• Establishes and maintains strong customer relationships and actively promotes repeat business.
• Sets up In-room Dining service area on time before service and according to standards.
• Takes In-room Dining orders, assists guests with recommendations and up-sells to increase the average check.
• Inputs and settles order in the Micros system.
• Ensures amenities are delivered, set-up and refreshed according to schedule.
• Communicate with kitchen regarding dietary requirements and special requests.
• Assists team with daily functions and duties such as serving coffee breaks, set ups/tear downs.
• Cashiering and properly records all sales of food and beverages.
• Properly completes Remittance Reports and remits receipts in accordance with procedures.

Skills

Guest service

Upselling

Cash handling

Event setup

Teamwork

Education

High school diploma

Tools

Micros system

Job description

Amari Kuala Lumpur is seeking a customer-focused F&B service professional to support guest dining experiences and In-room Dining services. You will welcome guests, assist with seating, and serve food and beverages to high standards, while upselling where appropriate.

Responsibilities include handling reservations, cashiering, daily sales records, and assisting with events and function rooms. The role requires a friendly attitude and strong teamwork, with local residency in Malaysia.