Guest Experience Associate - Front Desk & Reservations

Ayatt Embassy; Kuala Lumpur; On-site; MYR 22,000 - 33,000; Full time

Job summary

Ayatt Embassy in Kuala Lumpur is seeking a Front Office Assistant to warmly greet guests, manage check-ins/outs, and handle reservations with accuracy. You will respond to inquiries via phone, email, or in person and coordinate with housekeeping for smooth operations.

This role requires minimum SPM or Diploma in Hospitality, strong communication in BM and English (Mandarin a plus), and basic computer skills.

Qualifications

• Minimum SPM / Diploma in Hospitality or related field.
• Able to communicate in Bahasa Malaysia and English (Mandarin is an added advantage).
• Basic computer skills; experience with PMS is preferred.
• Good communication and interpersonal skills.
• Willing to work rotational shifts (morning / evening / night), including weekends and public holidays.
• Fresh graduates are encouraged to apply.
• Candidates with relevant experience will have an added advantage.
• Able to start immediately is highly preferred.

Responsibilities

• Greet and welcome guests in a professional and friendly manner
• Handle guest check-in and check-out processes efficiently
• Manage room reservations, walk-ins, and room assignments
• Respond to guest enquiries via phone, email, or in person
• Assist guests with requests, transportation arrangements, and local information
• Handle guest complaints promptly and professionally
• Process payments (cash, credit card, and e-wallet) accurately
• Maintain guest records and transactions using Property Management System (PMS)
• Coordinate with housekeeping and maintenance teams for smooth operations
• Ensure the front desk area is clean, organized, and presentable at all times

Skills

Customer service

Interpersonal skills

BM & English

Multitasking

Guest relations

Education

SPM / Diploma

Tools

PMS

Job description

Ayatt Embassy in Kuala Lumpur is seeking a Front Office Assistant to warmly greet guests, manage check-ins/outs, and handle reservations with accuracy. You will respond to inquiries via phone, email, or in person and coordinate with housekeeping for smooth operations.

This role requires minimum SPM or Diploma in Hospitality, strong communication in BM and English (Mandarin a plus), and basic computer skills.