F&B Team Leader: Elevate Guest Experience & Service

Amari Kuala Lumpur; Kuala Lumpur; On-site; MYR 47,000 - 76,000; Full time

Job summary

Amari Kuala Lumpur invites applications for a Team Leader, Food & Beverage to supervise daily restaurant and bar operations, ensure guest service excellence, uphold service standards, and support achievement of department goals.

You will lead team members, coordinate shifts, monitor stock and billing, train staff on service standards, handle guest inquiries professionally, and ensure compliance with food safety policies. This role requires flexibility to work weekends and public holidays.

Qualifications

• Diploma or Certificate in Hospitality Management, Food & Beverage, or related field.
• Minimum 2-3 years of experience in hotel or restaurant operations.
• Previous supervisory experience is an advantage.

Responsibilities

• Supervise and coordinate daily activities of F&B team members.
• Ensure smooth operation of restaurant, bar, banquet, and room service outlets.
• Monitor service standards and ensure guest satisfaction at all times.
• Conduct pre-shift briefings and communicate daily operational updates.
• Ensure proper table setup, cleanliness, and presentation of dining areas.
• Assist in handling guest inquiries, requests, and complaints professionally.
• Monitor stock levels and report shortages to management.
• Ensure accurate order taking and billing procedures.
• Lead, motivate, and support F&B team members during shifts.
• Train and coach staff on service standards, product knowledge, and hotel procedures.
• Monitor staff performance and provide constructive feedback.
• Assist in scheduling and allocation of duties.
• Deliver exceptional customer service and create memorable guest experiences.
• Handle guest feedback promptly and effectively.
• Build positive relationships with guests and encourage repeat business.
• Ensure compliance with food safety, hygiene, and sanitation standards.
• Follow hotel health and safety policies and procedures.
• Ensure proper handling and storage of food and beverages.
• Maintain cleanliness of all work areas and equipment.
• Assist in preparing daily reports and shift handovers.
• Monitor cash handling procedures and billing accuracy.
• Support inventory counts and stock control activities.

Skills

Leadership

Communication

Education

Diploma / Certificate in Hospitality Management

Tools

POS systems

Basic computer skills

Job description

Amari Kuala Lumpur invites applications for a Team Leader, Food & Beverage to supervise daily restaurant and bar operations, ensure guest service excellence, uphold service standards, and support achievement of department goals.

You will lead team members, coordinate shifts, monitor stock and billing, train staff on service standards, handle guest inquiries professionally, and ensure compliance with food safety policies. This role requires flexibility to work weekends and public holidays.