Guest Services & Front Desk Concierge

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Front Office professional to assist guests and internal teams via phone, email, and messaging platforms. You will handle a wide range of requests, delivering professional, personalized service that aligns with brand standards.

The role emphasizes a positive first impression and maintaining high guest satisfaction, even from a distance, with shifts including weekends and public holidays.

Qualifications

• Previous experience in customer service, call center or hospitality environment preferred.
• Excellent verbal communication and active listening skills.
• Clear, articulate phone manner and a friendly with empathetic attitude.
• Proficient in English; multilingual abilities is an advantage.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle high call volumes calmly and professionally.
• Familiarity with hotel systems (e.g., Opera Cloud or call center software) is an advantage.
• Willingness to work in shifts, including weekends and public holidays.
• Diploma or certification in Hospitality, Communications or a related field.
• Fresh graduates are welcome to apply.

Responsibilities

• Assist guests and internal teams via phone, email and messaging platforms.
• Handle a wide range of guest requests and inquiries efficiently and professionally.
• Contribute to a personalized and seamless service experience aligned with brand standards.
• Create a positive first impression and maintain high levels of guest satisfaction even from a distance.

Skills

Verbal communication

Active listening

Phone etiquette

Empathy

English proficiency

Multilingual

Organization

Attention to detail

Multitasking

Call volume handling

Opera Cloud familiarity

Call center software familiarity

Education

Diploma/Certification in Hospitality or Communications

Tools

Opera Cloud

Call center software

Job description

Hyatt Hotels Corporation seeks a Front Office professional to assist guests and internal teams via phone, email, and messaging platforms. You will handle a wide range of requests, delivering professional, personalized service that aligns with brand standards.

The role emphasizes a positive first impression and maintaining high guest satisfaction, even from a distance, with shifts including weekends and public holidays.