Guest Services Associate - Front Desk, Luxury Beach Resort

Care Luxury Hotels & Resorts; Pahang; On-site; AUD 9,600 - 15,000; Full time

Job summary

A luxury hotel chain is seeking a Guest Service Assistant. The role involves greeting guests warmly, managing inquiries, and ensuring a clean and welcoming front desk area. Ideal candidates should have a background in customer service, strong communication skills, and the ability to handle financial transactions accurately. The position requires proactive sales skills and the ability to assist guests with their needs. Join a team that values exceptional guest experiences and offers opportunities for professional growth.

Qualifications

• Proven experience in customer service in a hospitality environment.
• Ability to handle guest complaints and inquiries effectively.
• Proficient in cash handling responsibilities.

Responsibilities

• Greet guests in a friendly manner and learn their names.
• Handle guest requests and concerns promptly.
• Ensure cleanliness and orderliness of the front desk area.
• Process guest payments and maintain financial records.
• Provide information on local entertainment and transportation.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Sales generation

Job description

A luxury hotel chain is seeking a Guest Service Assistant. The role involves greeting guests warmly, managing inquiries, and ensuring a clean and welcoming front desk area. Ideal candidates should have a background in customer service, strong communication skills, and the ability to handle financial transactions accurately. The position requires proactive sales skills and the ability to assist guests with their needs. Join a team that values exceptional guest experiences and offers opportunities for professional growth.