Guest Services Center Agent — Elevate the Guest Experience

Anantara Group; Malaysia; On-site; MYR 36,000 - 60,000; Full time

Job summary

Anantara Desaru Coast Resort & Villas is seeking a friendly guest services associate to greet guests, answer calls and transfer inquiries, and provide accurate information about hotel procedures and facilities. You will maintain knowledge of room types, rates, outlets, spa and promotions, and work to ensure every guest interaction reflects Anantara's hospitality standards.

This role requires proactive communication with other departments and timely follow-up to guest requests, supporting a

Responsibilities

• Answer telephone calls and transfer to appropriate departments
• Explain hotel procedures and provide information; resolve questions
• Maintain knowledge of hotel products, room types, rates, outlets, spa and promotions
• Take ownership of guest issues to ensure satisfaction and timely follow-up
• Collaborate with other departments and participate in events and training to improve skills

Job description

Anantara Desaru Coast Resort & Villas is seeking a friendly guest services associate to greet guests, answer calls and transfer inquiries, and provide accurate information about hotel procedures and facilities. You will maintain knowledge of room types, rates, outlets, spa and promotions, and work to ensure every guest interaction reflects Anantara's hospitality standards.

This role requires proactive communication with other departments and timely follow-up to guest requests, supporting a