Guest Experience Concierge

RESORT VILLA DEVELOPMENT SDN. BHD.; Putrajaya; On-site; MYR 28,000 - 47,000; Full time

Job summary

RESORT VILLA DEVELOPMENT SDN. BHD. is seeking a guest services associate to assist guests, provide information on hotel facilities, and arrange transportation. You will recommend local attractions and coordinate luggage assistance as needed.

The role involves handling guest inquiries and resolving issues promptly while maintaining knowledge of local events and points of interest. Shift work including weekends and public holidays is expected.

Qualifications

• Minimum SPM or equivalent.
• Previous hospitality or customer service experience is an advantage.
• Customer-oriented with a friendly and professional demeanor.
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Welcome guests and provide information about hotel facilities and services.
• Assist with transportation arrangements, reservations, and guest requests.
• Recommend local attractions, dining options, and activities.
• Coordinate luggage assistance when required.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain knowledge of local events and points of interest.

Skills

Customer service

Hospitality

Communication

Education

SPM or equivalent

Job description

RESORT VILLA DEVELOPMENT SDN. BHD. is seeking a guest services associate to assist guests, provide information on hotel facilities, and arrange transportation. You will recommend local attractions and coordinate luggage assistance as needed.

The role involves handling guest inquiries and resolving issues promptly while maintaining knowledge of local events and points of interest. Shift work including weekends and public holidays is expected.