Guest Experience Supervisor

Care Luxury Hotels & Resorts; Pahang; On-site; AUD 23,000 - 35,000; Full time

Job summary

A luxury resort company in South Australia is seeking a Front Office Supervisor. The role involves processing guest check-ins, assisting with inquiries, and maintaining hotel policies. Candidates should have strong customer service skills and the ability to manage cash handling responsibilities. This position offers an opportunity to develop positive relationships in a dynamic hospitality environment while ensuring a high standard of guest service.

Qualifications

• Proficiency in guest check-in processes and customer service.
• Ability to communicate effectively with guests and team members.
• Knowledge of hotel policies and cash handling practices.

Responsibilities

• Process all guest check-ins and issue room keys.
• Address and report any issues to maintenance or housekeeping.
• Maintain confidentiality of guest information.

Job description

A luxury resort company in South Australia is seeking a Front Office Supervisor. The role involves processing guest check-ins, assisting with inquiries, and maintaining hotel policies. Candidates should have strong customer service skills and the ability to manage cash handling responsibilities. This position offers an opportunity to develop positive relationships in a dynamic hospitality environment while ensuring a high standard of guest service.