Front Office - Internship (Johor)

OHG Services Sdn Bhd; Johor; On-site; MYR 8,900 - 13,000; Full time

Job summary

Tune Hotel Danga Bay in Johor is seeking a Front Office Executive Intern to support day-to-day hotel operations and be the first point of contact for guests. You will assist in check-in/check-out, reservations and guest inquiries, gaining hands-on experience in a dynamic hospitality setting.

You will also learn revenue strategies, guest relations, and cross-department teamwork while developing communication and problem-solving skills for a career in hospitality.

Qualifications

• Currently pursuing a Diploma or Degree in Hospitality, Hotel Management, Tourism or a related field.
• Friendly, approachable and comfortable interacting with guests.
• Customer service-oriented with a positive attitude.
• Willing to learn and take initiative.
• Organised and attentive to detail.
• Able to work effectively in a fast-paced environment.
• Flexible to work different shifts, including weekends and public holidays.

Responsibilities

• Guest Check-In/Check-Out: participate in procedures, reservations, and payment processing.
• Customer Service: assist guests with inquiries and information.
• Reservation Management: help manage room reservations and cancellations.
• Guest Relations: handle complaints professionally to ensure satisfaction.
• Administrative Support: data entry, filing, and maintaining guest records.
• Revenue Optimization: gain insights into pricing strategies.
• Apply hospitality knowledge in a real hotel environment.
• Develop confidence in communicating with guests from diverse backgrounds.
• Strengthen customer service and problem-solving skills.
• Understand daily hotel operations and inter-department coordination.
• Develop teamwork, time management and workplace communication skills.
• Gain exposure to real operational challenges and responses.
• Explore potential career paths within hospitality.

Skills

Friendly demeanor

Customer service

Teamwork

Time management

Communication

Proactive learning

Education

Diploma or Degree in Hospitality

Hotel/ Tourism related field

Job description

Start you hospitality journey with us! Join Tune Hotel Danga Bay as a Front Office Executive Intern and get hands-on exposure to the day-to-day operations of a hotel. As part of our Front Office team, you will be one of the first points of contact for our guests and play an important role in creating a smooth and welcoming stay.

From welcoming guests and managing reservations to handling enquiries and solving guest concerns, you will gain practical experience in one of the most dynamic areas of hotel operations.

This internship is designed to give you more than just work experience. You will have the opportunity to be involved in:

• Guest Check-In/Check-Out: Learn and participate in the guest check-in and check-out procedures, including reservations and payment processing.
• Customer Service: Provide excellent customer service by assisting guests with inquiries, requests, and information.
• Reservation Management: Assist in managing room reservations, cancellations, and room assignment procedures.
• Guest Relations: Handle guest complaints or concerns effectively and professionally, seeking solutions to ensure guest satisfaction.
• Administrative Support: Assist in administrative tasks such as data entry, filing, and maintaining guest records.
• Revenue Optimization: Gain insights into revenue management and pricing strategies.
• Apply your hospitality knowledge in a real hotel environment.
• Develop confidence in communicating with guests from different backgrounds.
• Strengthen your customer service and problem-solving skills.
• Understand the daily operations of a hotel.
• Develop teamwork, time management and workplace communication skills.
• Gain exposure to real operational challenges and learn how to respond to them.
• Understand how different hotel departments work together.
• Explore potential career paths within the hospitality industry.
• Build professional relationships with experienced hotel team members.

Requirements:

• Currently pursuing a Diploma or Degree in Hospitality, Hotel Management, Tourism or a related field.
• Friendly, approachable and comfortable interacting with guests.
• Customer service-oriented with a positive attitude.
• Willing to learn and take initiative.
• Organised and attentive to detail.
• Able to work effectively in a fast-paced environment.
• Comfortable working as part of a team.
• Flexible to work different shifts, including weekends and public holidays.
• Hands-on experience in key departments of the hospitality industry.
• Mentorship and guidance from experienced professionals.
• Exposure to real-world challenges and problem-solving.
• Networking opportunities within the hospitality sector.