GUEST SERVICE ASSISTANT

FORTUNE VALLEY SDN. BHD.; Port Dickson; On-site; MYR 28,000 - 39,000; Full time

Job summary

Fortune Valley Sdn. Bhd. in Port Dickson, Negeri Sembilan, is seeking a Front Office associate to greet guests, assist with check-in and check-out, and maintain a friendly, professional demeanor at all times.

You will update check-in folios, ensure all details are captured in the system, and uphold the hotel’s I’LL DO IT! philosophy with teamwork and accountability. Overnight shift tasks include handovers and balancing F&B POS at day end.

Responsibilities

• Greet guests with a standard front office greeting, and assist with check-in/check-out in a friendly, efficient manner.
• Maintain high standards of oral communication with internal and external parties at all levels.
• Update all check-in folios and capture necessary details into the system per Front Office procedures.
• Promote the hotel's "I'LL DO IT!" philosophy by taking initiative, responsibility and teamwork.
• Overnight shift: coordinate handover with outgoing/incoming staff and ensure night audit tasks are completed and POS balances are correct.

Job description

Ensures all incoming calls to Front Office are answered with the standard greeting [Eg: Good Morning/Afternoon/Evening, Front Office … (Say your name) speaking. How may I assist you.]
Ensures the efficient handling of guest check in and check out and greets all guests who enters into the hotel in a friendly, courteous and efficient manner.
Maintains a high standard of oral communication with parties at all levels, both internal and external.
Updates all check in folios, ensuring all necessary details are captured into the system according to Front Office procedures.
Takes personal responsibility for promoting the Hotel’s ‘I’LL DO IT!’ philosophy:-
1.Take the “I’ll Do It!” attitude
2.Take personal responsibility
3.Practise teamwork
Perform other duties as may be assigned from time to time.
OVERNIGHT SHIFT TASK (WHERE APPLICABLE):-
Communicate with the out going GSA service staff at the start of the shift and ensures that all outstanding issues are actioned upon and followed through.
Communicates with incoming GSA service staff at the end of the shift and ensures any issues requiring immediate action and follow up are performed.
Ensures all necessary night audit back up and end-of-day functions are completed accurately on a timely basis.
Ensures all relevant charges are posted corrected and the F&B POS transactions are balanced before the commencement of the end-of-day function.