Guest Service Assistant

Rosa Malacca Hotel; Malacca City; On-site; MYR 28,000 - 39,000; Full time

Job summary

Rosa Malacca Hotel is seeking a Front Desk Associate to warmly greet guests, assist with check-in and check-out, and handle enquiries with professionalism. You will provide information on hotel facilities and local attractions, coordinate with housekeeping to ensure guest satisfaction, and maintain accurate guest records.

The role requires responding to calls and emails, upholding service standards, and performing rotating shifts including nights.

Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures.
• Handle guest enquiries, requests, and complaints professionally.
• Provide information about hotel facilities, services, and local attractions.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Answer phone calls and respond to emails or messages when required.
• Maintain accurate guest records and perform basic administrative tasks.
• Ensure service standards and hotel policies are consistently followed.
• Deliver excellent customer service to create a positive guest experience.
• Perform rotating shifts, including night shift.
• Perform any additional tasks as requested by supervisors or management.

Job description

Greet guests warmly and assist with check-in and check-out procedures.

Handle guest enquiries, requests, and complaints professionally.

Provide information about hotel facilities, services, and local attractions.

Coordinate with housekeeping and other departments to ensure guest satisfaction.

Answer phone calls and respond to emails or messages when required.

Maintain accurate guest records and perform basic administrative tasks.

Ensure service standards and hotel policies are consistently followed.

Deliver excellent customer service to create a positive guest experience.

Perform rotating shifts, including night shift.

Perform any additional tasks as requested by supervisors or management.

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