Guest Experience Specialist (Part-Time, Weekend Shifts)

Ikanoretail; Kuala Lumpur; On-site; MYR 17,000 - 28,000; Part time

Job summary

IKEA Kuala Lumpur is seeking a customer-focused team member to ensure a positive shopping experience for all visitors. You will assist customers, resolve issues with empathy, and contribute to fast, cost-effective store operations that satisfy daily targets.

Open to local Malaysian citizens, you will work shifts including weekends and public holidays, support front-counter areas, and apply our service tools to improve future shopping experiences while maintaining safety guidelines.

Qualifications

• Strong communication with customers.
• Willing to work shifts, including weekends and public holidays.
• Experience in customer service or retail is advantageous.
• Confident in approaching and speaking with customers.
• Well-disciplined, detail-oriented in a fast-paced retail environment.
• Open to local Malaysian citizens.

Responsibilities

• Provide friendly, helpful customer service to ensure repeat business.
• Record information accurately in relevant systems to enable future improvements.
• Know the Customer Relations action plan and support managers to execute it.
• Meet daily and weekly service targets and improve service delivery.
• Develop knowledge of delivery and assembly facilities and promote to customers.
• Foster a strong relationship with customers to drive sales growth and profitability.
• Resolve customer complaints within your level of authorization and escalate when needed.
• Understand IKEA concepts, tools, and methods and use proper manuals to optimize shopping experiences.
• Ensure safety guidelines are followed within the Customer Relations area.
• Support the front counter in E&R, Home Delivery and Merchandise & Pick Up when required.

Skills

Good communication

Customer-focused

Confident in approaching customers

Detail-oriented

Willing to work shifts

Job description

IKEA Kuala Lumpur is seeking a customer-focused team member to ensure a positive shopping experience for all visitors. You will assist customers, resolve issues with empathy, and contribute to fast, cost-effective store operations that satisfy daily targets.

Open to local Malaysian citizens, you will work shifts including weekends and public holidays, support front-counter areas, and apply our service tools to improve future shopping experiences while maintaining safety guidelines.