Customer Relations Officer, IKEA Cheras

Ikanoretail; Kuala Lumpur; In loco; MYR 17.000 - 28.000; Part-time

Descrizione del lavoro

IKEA Kuala Lumpur is seeking a customer-focused team member to ensure a positive shopping experience for all visitors. You will assist customers, resolve issues with empathy, and contribute to fast, cost-effective store operations that satisfy daily targets.

Open to local Malaysian citizens, you will work shifts including weekends and public holidays, support front-counter areas, and apply our service tools to improve future shopping experiences while maintaining safety guidelines.

Competenze

• Strong communication with customers.
• Willing to work shifts, including weekends and public holidays.
• Experience in customer service or retail is advantageous.
• Confident in approaching and speaking with customers.
• Well-disciplined, detail-oriented in a fast-paced retail environment.
• Open to local Malaysian citizens.

Mansioni

• Provide friendly, helpful customer service to ensure repeat business.
• Record information accurately in relevant systems to enable future improvements.
• Know the Customer Relations action plan and support managers to execute it.
• Meet daily and weekly service targets and improve service delivery.
• Develop knowledge of delivery and assembly facilities and promote to customers.
• Foster a strong relationship with customers to drive sales growth and profitability.
• Resolve customer complaints within your level of authorization and escalate when needed.
• Understand IKEA concepts, tools, and methods and use proper manuals to optimize shopping experiences.
• Ensure safety guidelines are followed within the Customer Relations area.
• Support the front counter in E&R, Home Delivery and Merchandise & Pick Up when required.

Conoscenze

Good communication

Customer-focused

Confident in approaching customers

Detail-oriented

Willing to work shifts

Descrizione del lavoro

About the job

-To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:

• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers' issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

Your assignment

- I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.

- I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers' future shopping experiences.

- I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.

- I know our daily and weekly service targets and this drives me to improve our service delivery.

- Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.

- I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.

- I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escape an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.

- Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers' shopping experience.

- I ensure safety guidelines are met within the Customer Relations area.

- I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up area when required.

Open to local candidates - Malaysian citizens

Willing to work shifts, including weekends and public holidays.

Looking for a long-term part-time role (more than 3 months).

Good communication skills.

Confident in approaching and speaking with customers.

Customer-focused, business-minded, and results-driven.

Experience in a customer service or retail environment is an advantage.

Interested in people's everyday life at home and home furnishing.

Well-disciplined, detail-oriented, and able to work in a fast-paced retail environment.